Strategy Associate

Brigham Young University – Hawaii

2d • $17 - $17

About The Position

Utilizing methods like deep customer immersion and design thinking, the office collaborates with university departments to innovate and improve services while fostering a Christ-centered culture. The Customer Experience Office is seeking a student employee for the role of Customer Experience Associate. The ideal candidate will possess exceptional research gathering, data interpretation, and communication skills, with the ability to effectively translate ideas into written form. This role involves communicating ideas across various offices and departments and having strong writing and presentation skills—persuasive, technical, descriptive, narrative, and more—which are essential. We are actively seeking talented students who are adaptable, intelligent, and have a bias for action.

Requirements

• Currently pursuing a bachelor's degree in a relevant field (e.g., Business Management, Political Science, English, Communication, TESOL, etc.).
• Strong analytical and critical thinking skills.
• Advanced in using Microsoft Word, Excel, and PowerPoint.
• Exceptional writing abilities in different types (persuasive, technical, descriptive, narrative, etc.), with conciseness as a top priority.
• A bias for action, i.e., being able to decide, communicate, and act in the fog of complex decision-making options.
• Excellent communication skills, both written and verbal.
• Detail-oriented, quick thinker, and capable of handling and interpreting complex information.
• Strong problem-solving and critical-thinking abilities.
• A collaborative mindset with a passion for enhancing the customer experience on campus.
• Junior
• 3 Months of Directly Relevant Experience
• Typical office work environment

Responsibilities

• Perform benchmarking against peer institutions to evaluate our university's performance and identify areas for enhancement.
• Developing content for presentations and marketing campaigns, ensuring alignment with organizational goals and consistent messaging across platforms.
• Producing clear, accurate reports and instructional materials for students and services within the university.
• Creating detailed reports, manuals, and guidelines for students and services on campus, ensuring clarity and accuracy.
• Conducting interviews across BYU-Hawaii customers, including students, faculty members, and full-time employees, for problem discovery.
• Collaborate closely with the Chief Customer Experience Officer to develop strategies and solutions that address challenges and obstacles.
• Assisted in organizing and coordinating workshops that utilize design thinking and other initiatives aimed at improving customer experience across BYU–Hawaii.
• Work with the Customer Experience team to track the progress of initiatives and recommend adjustments as necessary to ensure ongoing improvements in customer experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern