Strategy and Operations Lead

Prosper Health • New York, NY

21h

About The Position

Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults.
Despite autism diagnoses increasing more than 5x in the past 25 years, autistic adults have been systematically overlooked. This has led to extremely poor outcomes, including high rates of co-occurring mental health conditions and a lower life expectancy. Prosper is here to change that.
We deliver specialized mental health services for autistic adults, covered by insurance. We've helped tens of thousands of people receive an autism diagnosis for the first time, work with neurodivergent-affirming therapists, and find belonging through community. Our outcomes meaningfully outperform traditional care for autistic adults, with substantially greater improvements in mood, anxiety, and quality of life.
Prosper is growing 3x year over year and are at mid-double-digit millions in run-rate revenue, with thousands of active clients and 400+ clinicians. We're a high-ownership, mission-driven team, building something that has never existed for autistic and neurodivergent adults.
The Role
We are hiring a Strategy & Operations Lead to own Prosper Health’s assessment business end-to-end.
Prosper’s autism assessment has transformed diagnosis for neurodivergent adults by making high-quality adult autism evaluations accessible at scale. The assessment process is a pivotal moment for our clients, and you will be responsible for ensuring we continue to deliver that experience with the highest clinical standards as we scale.
Assessments are one of the most important drivers of the company and a major strategic differentiator. Over the next few years, we need to scale from thousands of assessments annually to hundreds of thousands while improving clinical quality, rigor, and how we set clients up for success.
You will partner closely with company and clinical leadership to ensure the continued success of the assessment business, including expanding conditions we assess for, improving how we support psychologists, strengthening clinical quality systems, making assessments more efficient, and building the infrastructure required to support a rapidly growing clinician network.

Requirements

• You take ownership of outcomes. When you see something broken, you figure out what’s wrong, fix it, and follow through until it actually improves.
• You think from first principles. You’re comfortable questioning “how we’ve always done it,” asking why, and rebuilding things when the current approach no longer makes sense.
• You’re analytically strong. You use data to break down problems and get to answers.
• You move quickly. You’re comfortable making decisions with imperfect information, shipping something good enough, and iterating as you learn.
• You learn fast, lead with curiosity, and partner well with subject-matter experts. You ask thoughtful questions, earn trust, and align people around priorities.
• You are mission-oriented and care about the people your work impacts. Our clients and clinicians are at the center of what we build, and you design systems with their real experience in mind.
• You’re kind and honest. You communicate clearly, act with integrity, and treat people with respect.

Nice To Haves

• SQL experience is a plus.

Responsibilities

• Own the operational performance of Prosper’s assessment function. Run the operating model for how assessments are delivered, monitored, and continuously improved, and be accountable for performance outcomes.
• Lead high-impact strategic initiatives that advance Prosper's clinical mission. Own and drive cross-functional projects that expand Prosper's clinical footprint and deepen the value delivered to clients including expanding into new diagnoses (e.g. ADHD), reducing assessment cycle time, and improving the quality and impact of post-assessment recommendations and support.
• Define and operationalize clinical quality at scale. Partner with clinical leadership to translate clinical standards into measurable processes, quality frameworks, and scalable protocols as Prosper grows and expands into new clinical areas.
• Build the systems that enable clinical scale. Document and systematize what works today, design repeatable workflows, and implement operational infrastructure that supports growth from thousands to hundreds of thousands of assessments.
• Lead and align a team of clinical experts and serve as the operational bridge across the organization. Establish clear priorities and operating rhythms for the clinical team while translating clinical needs into clear priorities for engineering, analytics, and operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed