Strategy and Customer Success Manager – Lead with Impact 📍 Location: Hopkins (Minneapolis), MN 🏢 Company: Real Property Management-Viking 💼 Type: Full-Time | On-Site or Hybrid 💰 Compensation: $75,000–$90,000 base + performance incentives Are you a dynamic, results-driven leader passionate about shaping strategy, empowering teams, and delighting customers? Real Property Management-Viking is seeking a Strategy and Customer Success Manager to take the helm of a thriving business unit. If you’re an energetic professional ready to drive innovation, foster growth, and make a meaningful impact, this is your chance to shine. Why You’ll Thrive Here At Real Property Management, we’re not just managing properties—we’re transforming lives through exceptional leadership and customer-focused strategies. 🚀 Rapid Growth: 40% year-over-year growth in 2024, with big plans for 2025. 🌟 Autonomy & Impact: Lead with freedom to shape strategies and build a high-performing team. ⚡ Dynamic Environment: Thrive in a fast-paced, supportive, and people-centric culture. 📈 Career Acceleration: Step into a high-visibility role with opportunities to grow alongside a rapidly expanding company. This is your opportunity to lead with purpose, innovate processes, and create exceptional experiences for teams, residents, and property owners. But don't apply if you struggle with a start-up culture, pitching in to assist others, or forging new ground with a growing company. What You’ll Do As a Strategy and Customer Success Manager, you’ll drive operational excellence, team empowerment, and customer satisfaction with creativity and precision. 🔹 Shape Strategy & Drive Growth Develop and execute strategies to hit operational, customer service, and maintenance goals. Identify opportunities to innovate processes and boost efficiency. Lead high-impact projects that elevate business performance. 🔹 Empower Teams Coach and mentor team members to unlock their potential and deliver top results. Recruit, onboard, and develop talent to build a culture of accountability and collaboration. Lead engaging teams to align goals and inspire action. 🔹 Champion Customer Success Be the go-to leader for resolving escalated customer, resident, or owner issues. Build and maintain strong vendor relationships to ensure maintenance excellence. Uphold high standards to deliver outstanding customer experiences. Oversee general operations for the company. Who You Are You’re a bold, energetic leader who thrives on driving results through strategy, people, and customer success. ✅ Proven Leadership: You’ve led teams to success, coaching individuals into top performers. ✅ Strategic Thinker: You set clear goals, leverage data, and innovate to achieve results. ✅ Customer-Obsessed: You excel at building relationships and solving problems with a customer-first mindset. ✅ Adaptable & Driven: You thrive in fast-paced settings and embrace new challenges with enthusiasm. ✅ Tech-Savvy: Comfortable learning new systems and using data to inform decisions. Bonus: Property management or real estate experience is a plus, but not required—we’ll teach you the industry. Bring your passion and leadership, and we’ll provide the tools to succeed.