Strategic Technical Account Manager (TAM)

DigitalOcean-posted about 2 months ago
Full-time • Mid Level
Remote • Denver, CO
1,001-5,000 employees
Publishing Industries
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Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together-while learning, having fun, and making a profound difference for the dreamers and builders in the world. We are looking for a Strategic Technical Account Manager who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy. As a Strategic Technical Account Manager (TAM) at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI.

  • Own the technical relationship with DigitalOcean's highest-value customers, including Fortune 500 companies and global technology leaders.
  • Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.
  • Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer's roadmap to maximize the value of DigitalOcean infrastructure.
  • Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns.
  • Engage with C-level and VP-level contacts with confidence, clarity, and authority.
  • Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities.
  • Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level.
  • Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.
  • Assist customers with architectural planning, workload migration, performance tuning, and incident response.
  • Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.
  • Own technical success across a portfolio of DigitalOcean's largest and most strategic accounts.
  • Identify opportunities for workload expansion, cost optimization, and operational efficiency.
  • Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.
  • Lead cross-functional account planning with Account Management, Product, and Engineering.
  • 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).
  • Experience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders.
  • Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.
  • Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms.
  • Strong hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible).
  • Programming/scripting in Python, Go, or similar-especially relevant to AI/ML and MLOps use cases.
  • Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc.
  • Understanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms.
  • Comfort with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).
  • Proven ability to engage with and influence executive decision-makers.
  • Exceptional communication skills, including the ability to translate complex technical topics into strategic business impact.
  • Comfortable presenting to large audiences, running technical workshops, and defending architectural decisions.
  • Cloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications.
  • Experience with high-performance computing, edge AI, or hybrid/multicloud strategies.
  • Background in startup or high-growth environments where agility and influence matter.
  • Familiarity with DigitalOcean's developer ecosystem, API, and service portfolio.
  • You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world.
  • As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
  • At DO, you'll do the best work of your career.
  • You will work with some of the smartest and most interesting people in the industry.
  • We are a high-performance organization that will always challenge you to think big.
  • Our organizational development team will provide you with resources to ensure you keep growing.
  • We provide employees with reimbursement for relevant conferences, training, and education.
  • All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
  • Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few.
  • While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
  • The salary range for this position is based on market data, relevant years of experience, and skills.
  • You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance.
  • We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
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