Strategic Support Associate, Security Operations Center

Jackson • Lansing, MI

11d

About The Position

Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you will join our diverse population of associates, performing critical daily business support functions which directly impact customer satisfaction.The Security Operations Center (SOC) SSA will be a member of Jackson's Information Security Team. They will be responsible for analyzing and presenting findings for fraud and Account Takeover investigations (ATO) and investigating security alerts to include phishing emails and attacks against Jackson's users and systems. This position will support day-to-day SOC functions and continuously improve the program while maintaining security and strong relationships with internal departments. The Security Operations Center employs day and night shifts to cover 24 x 7 x 365 days a year.

Requirements

• Demonstrate a willingness to learn.
• Work well independently and within a team.
• Knowledge of basic computer networking principles and practices.
• Knowledge of basic data analytics tools and techniques.
• Ability to correlate data from multiple sources to identify events of interest.
• Ability to effectively communicate technical and non-technical issues both verbally and in writing.
• Excellent analytical and problem-solving skills.
• Effective interpersonal skills.
• Enrolled in university program focused on information technology, computer science, cybersecurity, criminal justice, or forensics required.

Nice To Haves

• Internship experience in IT or Security strongly preferred.
• Experience in IT support or computer networking strongly preferred.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals - SC-900 preferred.
• Microsoft Certified: Azure Fundamentals - AZ-900 preferred.
• CompTIA Security+ preferred.

Responsibilities

• Identifies, investigates, and responds to Cybersecurity threats as assigned by Security Analysts.
• Performs reviews of events detected with the organizations anti-fraud and security systems.
• Maintains knowledge of current and emerging fraud and Account Takeover trends, tactics, tools, and techniques.
• Collects additional context using Threat Intelligence data in support of analysis.
• Provides actionable recommendations to strengthen the organization’s Cyber Security Posture.
• Updates internal procedures for detection and investigation as assigned.
• Monitors SOC mailboxes and responds within service level agreements.
• Monitors SOC Help Desk ticket queue and provides resolution within service level agreements.
• Documents and escalates events according to Security Operations processes and procedures.
• Knows and understands documented Information Security policies.
• Maintains confidentiality on all sensitive security matters.
• Performs other duties and/or projects as assigned.

Benefits

• Jackson companies offer an outstanding benefits package including competitive pay, bonuses, comprehensive health insurance benefits, a matching 401(k) retirement plan, adoption assistance, education matching gift program and dependent tuition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed