Strategic Solutions Engineer

GitHub, Inc.

2d • Remote

About The Position

GitHub helps companies and organizations succeed by allowing them to build better software, together. We're looking for experienced Strategic Solutions Engineers in Canada to provide technical sales support for our strategic enterprise customer base.
Our Strategic Solutions Engineers are responsible for the technical relationships with customers and prospects, working as trusted advisors to remove technical objections and creatively address pain points in a customer’s SDLC. They will work internally with sales, product development, and industry experts to identify solutions that meet customers’ business needs and drive digital transformation initiatives. They advocate for customer interests and align our offerings to meet customer goals effectively, and proactively maintain broad knowledge of GitHub's product landscape and solutions.
We're extremely passionate about the quality of our work. If you are technically sharp, business minded, and people oriented, you might be a fit for this role!

Requirements

• 10+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience
• OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience
• OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience
• OR equivalent experience.
• Ability to identify and solve technical and business challenges related to software delivery.
• Ability to travel up to 25% when needed.

Nice To Haves

• 6+ Years Experience working in a technical pre-sales, customer facing role, with Large Strategic Canadian customers.
• Demonstrable knowledge of the enterprise Software Development Lifecycle (SDLC) with domain knowledge in the following:
• Usage of AI in the SDLC including Generative AI coding assistants and agentic tooling.
• Source Control Management (SCM) including Git & GitHub workflows, and the value of DevOps & DevSecOps.
• Continuous Integration and Continuous Delivery (CI/CD) architecture, tools and workflows.
• DevSecOps, including software composition and security analysis, SAST/DAST tooling, and common patterns & industry trends.
• Experience working in or with large software development teams.

Responsibilities

• Customer and Industry Insights
• Industry and Product Knowledge: Maintain an up-to-date understanding of GitHub’s product landscape, emerging trends in developer tools (e.g., Generative AI), and customer-specific challenges. Provide coaching and insights to internal teams based on industry expertise.
• Proactive Customer Advocate Gather and share customer feedback internally to advocate for their needs and influence GitHub’s product roadmap. Address customer pain points by leveraging a strong understanding of GitHub’s extensible platform and integrations.
• Trusted Advisor
• Be a strategic advisor: Act as a technical advocate and advisor, guiding customers through complex technical scenarios, including migrations from existing tools. Establish relationships with key decision-makers, offer strategic advice on secure software development practices, and communicate the benefits of embedding DevSecOps and AI throughout the customer’s technology landscape.
• Showcase our products: Conduct (live) demos of GitHub’s products, integrating broader industry trends (e.g., AI, DevSecOps) and tools into tailored customer scenarios.
• Technology Strategy Formulation
• Lead the Technical Sales Process: Own all technical aspects of the sales cycle, from discovery to qualification to proof-of-concept design/execution, and ensure a smooth transition to post-sales teams.
• Identify Customer Requirements: Synthesize customer business and technical needs, align them with GitHub solutions, and support digital transformation goals through innovative product features and best practices.
• Customer Enablement
• Drive Customer Readiness: Leverage technical resources and enablement programs to accelerate customer adoption and integration of GitHub’s solutions during the pre-sales process and communicating customer’s technical goals to guide post-sales teams to successful outcomes.
• Marketing
• Support Industry Events and Marketing: Contribute to the creation of technical content for marketing initiatives, and actively participate as a speaker at industry events and conferences in Canada and the USA (when required), showcasing GitHub’s capabilities and sharing best practices with the broader community.
• Sales Partnership
• Collaborate on Strategy: Build joint strategies with enterprise sales, customer success, Field CTO, and product teams, leveraging deep industry insights to drive product adoption and enhance customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level