Strategic Program Manager - Support

Stripe • Chicago, IL

1d

About The Position

Who we are 8+ years of experience in strategy and operations, consulting, and/or program management Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact Robust critical thinking and analytical skills, with the ability to derive strategic insights from data Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity Preferred qualifications Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.) Experience in fintech, financial services, payments, or regulated technology environments Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau

Requirements

• 8+ years of experience in strategy and operations, consulting, and/or program management
• Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
• Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
• Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
• Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
• Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
• An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike
• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

Nice To Haves

• Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
• Experience in fintech, financial services, payments, or regulated technology environments
• Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
• Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees