Strategic Program Manager, Enterprise

Stripe • San Francisco, CA

256d • $140,000 - $210,000

About The Position

As the Program Manager, Enterprise on the Enterprise Strategy & Operations team, you will be building the infrastructure, processes, and organizational muscle to help our Enterprise business scale. You will be leading the charge to help us execute on strategic and highly cross-functional programs that our team is tasked with incubating and running. You will run a small portfolio of programs, ensuring that they are executed at a high level with all workstreams delivering high quality results, keeping the bar high for communications, and providing strategic guidance and leadership. You will take ownership over setting the right goals, establishing the operating cadences, and using your judgment to iterate on how we run these first-of-kind programs. In the first 90 days, you'll specifically take on ownership of 2 programs that ladder up to our key priorities: (1) running our Enterprise new logo sales plays in collaboration with the GTM team; and (2) running our Migrations program in collaboration with our product team.

Requirements

• 6+ years of experience in operations program management, product operations, and/or product management.
• Experience working in highly cross-functionally settings.
• Excellent program management skills with experience managing end-to-end execution of projects/programs that have transformed a company's operations and delivered quantifiable business impact.
• Ability to run programs with multiple workstreams, quickly gathering enough context on each to drive the right outcomes and decisions.
• Excellent written and verbal communication with the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales.
• Demonstrated ability to thrive in 'influence without authority' environments.
• Ability to execute with minimal guidance, and on projects with a high degree of ambiguity.
• Experience working with Enterprise customers and/or leading highly visible projects with senior Enterprise-level stakeholders.
• Experience facilitating large meetings with a strong focus on driving goals and outcomes.
• Critical thinking and first-principles thinking, and the ability to zoom out to the most important questions.
• Demonstrated ability to analyze data, identify trends, and make data-driven decisions.

Nice To Haves

• Experience driving creative solutions with and effectively influencing the roadmaps of cross-functional teams.
• Ability to extract the key themes and learnings from a program and build business / investment cases based on these insights.
• Payments ecosystem or Enterprise software experience is a plus.
• Comfort with SQL or constructing dashboards and structuring advanced data analysis to measure program success.

Responsibilities

• Partner with multiple stakeholders across Enterprise and other Stripe teams (e.g., product teams, marketing, sales, support) to achieve the goals of the Enterprise Engine Catalyst.
• Drive user-facing interactions like kickoff calls and program updates, when appropriate.
• Critically evaluate upcoming launches and deliverables, determine the actions required to maximize the impact of these ships, and tactically coordinate those actions.
• Lead from the front in cross-functional communications and forums, with frequent and proactive communications that bring every team along; run meetings excellently.
• Measure and share the impact of the team's work.
• Take on special projects that could involve revamping / evolving processes.
• Be willing to roll up your sleeves and fill gaps on the team to ensure our programs run smoothly and deliver results for users.

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities