Strategic Planning PM, GES NA Ops Engineering

Amazon•Nashville, TN

3d•Onsite

About The Position

Global Engineering Services (GES) division North American Operations Engineering (NA Ops Eng) is searching for an innovative and solutions-oriented Strategic Planning Program Manager (SPM) to join their Engineering Business Strategy and Execution team to drive process initiatives and facilitate high impact programs for Amazon’s North American network. An SPM’s goal is three-fold: 1) serve as trusted advisors and strategic partners to pillar leaders by proactively resolving blockers and delivering targeted solutions, 2) develop standard mechanisms and goals that drive organizational alignment and operational excellence, and 3) support end-to-end talent strategy execution including hiring coordination and resource management. SPMs value their direct relationship with customers and stakeholders to ensure that all requests are evaluated and prioritized on data-driven analyses aligned with strategic directives for the business. There are opportunities to create and drive impactful changes while simplifying processes. This includes building working groups to solve business challenges, optimize onboarding of fellow Amazonians, being the owner to end-to-end programmatic processes, driving productive facilitation of meetings, and creating effective process-oriented solutions to save time and reduce redundancies across the network. By fully embracing Amazon’s principles and implementing sustainable, scalable, and solution-based outcomes for programs and processes, the role helps connect programmatic work to the goals that the team will achieve. You will work with a variety of roles including technical program managers, design and controls engineers, and operations engineers in a fast-paced and often ambiguous environment. NA Ops Engineering works on hundreds of projects by varying complexity – small to large – and processes each year. You will coordinate and collaborate with fellow engineers and managers across teams and organizations to reach outcomes that deliver on customer promise and optimize GES NA network. This role requires 50% travel on a yearly basis. When not traveling, you must have the ability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided.

Requirements

3+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Bachelor's degree in Industrial Engineering, Mechanical Engineering, or other STEM field
Knowledge of and proficiency in Excel and SQL
Experience managing operations processes and engineering partnerships
Experience developing operational processes and data insights
Experience in building financial and operational reports/data sets that inform business decision-making, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python)

Nice To Haves

5+ years of program management or technical project management experience
Experience developing strategies that influence leadership decisions at the organizational level
Experience in creating process improvements with automation and analysis, or experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
Experience in complex cross-functional change management
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred

Responsibilities

High degree of organization – SPEs must have organizational acumen in order to manage and prioritize scope. This includes remaining nimble when last minute requests need closing out, and coordination of meetings that effectively overlap. Bridging materials, managing resources, and planning timelines are also an integral part of the role.
Dealing with Ambiguity & Strategic Problem Solving – There are instances where a solution is hard to quantify or solve. SPEs must be able to handle situations that are not fully explained or understood, and it is anticipated that the individual is able to manage through and find creative, outside the box solutions as workarounds to solve problems. The individual must have grit to solve nuanced work and have the ownership to step in and find innovative solutions.
Written and Verbal Communication – SPEs articulate in both written and verbal formats. This includes the ability to write documents and presentations that are reviewed by leadership and senior leadership. This entails the ability to use concise language, willingness to embrace feedback, and speak confidently.
Business & Data Analytics – SPEs leverage data and business insights to drive strategic decision-making and operational efficiency. They collect, process, and analyze complex data to identify trends, translating findings into actionable solutions, standardized tools, and scalable templates. These frameworks support operational improvements and process standardization while effectively communicating insights to stakeholders at all levels. Examples include establishing relevant metrics and templates for business reviews, ensuring data quality, and synthesizing complex information into clear, business-aligned solutions.
Program/Product Management – SPEs rely on their program management experience to lead, coordinate, and drive programs (and products) to completion. This includes building engineering programs and products, manage stakeholder expectations, and drive to the success of a number of programs (or products). This entails ownership, earning trust, and meeting completion dates.