Strategic Partner Manager

Plaid • San Francisco, CA

2d

About The Position

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid’s GTM Partnerships team unlocks “one to many” customer relationships with technology platforms to allow more end customers and consumers to benefit from Plaid’s solutions. Partner Specialists are aligned with specific revenue segments, in this case supporting our Enterprise partners. In this role, you’ll be the primary point of contact for Enterprise partners looking to leverage Plaid in a number of ways from Pay-by-Bank to account funding to KYC. You’ll support these partners across the partner lifecycle – from integration, to first customer live, to scaling volumes, to product expansion (upselling). You’ll be responsible for working directly with internal and external stakeholders across functions - from product to legal to engineering - to support some of our most critical partners’ businesses. Successful candidates in this role have a blend of commercial skills, general business aptitude, and a track record driving complex cross-functional workstreams. Past experience in tech partnerships, business development, other strategic commercial roles, and/or top-tier consulting/finance roles make for a good team fit.

Requirements

• 4+ years account management experience in a dynamic high-growth environment, and 7+ years of overall work experience.
• Proven ability to develop and grow large partner relationships (>$1m++ ARR)
• Strong communicator and internal relationship builder, who can collaborate cross-functionally (e.g., with our Product and technical teams) on complex topics
• A strong business generalist with strategic mindset to build a holistic partner program in addition to individual partner relationships

Nice To Haves

• Enterprise, regulated industry, and previous B2B technology experience are a strong plus

Responsibilities

• Partner management: Own all aspects of the partner relationship (business, product, growth strategy) with support from our cross-functional teams (support, implementation).
• Partner growth and upselling: Elevate our partner relationships through key milestones – from completed integration to “first customer live” to scale, and ultimately to selling additional products.
• Cross-functional partner: Collaborate with teams such as product and implementation to enable continued growth of our scaled partnerships program, such as by sharing product feedback and scaling needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees