About the position
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table. Instacart is a Flex First team. There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it's from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.
Responsibilities
- Launch new partners, and manage relationships with existing Instacart retail partners
- Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context
- Develop strategic plans to meet retail partners' needs
- Work with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines
- Lead launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations
- Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
- Establish processes and reporting to help streamline the team's operations and add value to retailer relationships
- Devise strategies to help retail partners grow their business on Instacart
- Engage, educate, collaborate, and problem solve with external partners at all levels of the organization
Requirements
- 5-7 years previous account management experience; MBA preferred, but not required
- Excellent communication skills with the ability to distill complex issues
- Experience with large data sets and ability to extract business insights from analysis
- Strong analytical skills
- Comfort with ambiguity and a rapidly evolving business landscape
- Solid stakeholder management skills, both for internal and external stakeholders
- Quick communication response times
- Ability to manage across functions and present to leadership
- Creative and structured problem-solver
Nice-to-haves
- Experience in negotiating sophisticated deals with retail, CPG or other commerce based partnerships to drive revenue
- High level of overall business acumen and understanding of a variety of partner business models
- Inventive self-starter and creative problem solver who can manage multiple time-sensitive projects simultaneously and hit deliverables with minimal direction
- Outstanding deck and presentation skills and ability to create succinct and structured presentations capable of engaging executive-level stakeholders
- Excellent project management, communication, and analytical skills
- Thrives in ambiguity and can chart a course with limited direction
Benefits
- Highly market-competitive compensation
- Eligible for a new hire equity grant as well as annual refresh grants
- Flex First remote work policy
