Strategic Partner Account Director, Public Sector

Talkdesk•Salt Lake City, UT

13h

About The Position

As a Strategic Partner Account Director at Talkdesk, you will drive the growth and success of our partner ecosystem by cultivating high-impact relationships that expand market reach and accelerate adoption of our industry-leading AI-powered Contact Center as a Service (CCaaS) platform. You will work with strategic partners—including systems integrators, solution providers, cloud platforms, and public sector-focused technology firms—to deliver modern, AI-driven customer experience solutions. Your mission is to position Talkdesk as the trusted partner for organizations seeking secure, scalable, and agentic AI-powered automation that transforms contact center operations. This role blends strategic planning, executive engagement, partner enablement, and cross-functional leadership to establish repeatable partner-sourced and partner-influenced revenue engines.

Requirements

15+ years in strategic partnerships, channel sales, or business development in cloud or enterprise software.
Demonstrated success building scalable partner-led revenue programs.
Familiarity with CCaaS, AI, cloud, or digital transformation solutions.
Experience negotiating partner agreements and driving co-sell motions.
Expertise working across cross-functional teams and influencing senior stakeholders.
Strong CRM skills (Salesforce) with understanding of partner attribution models.
Strategic thinker with strong business and technical acumen.
Executive communication and relationship-building excellence.
Ability to translate partner needs into AI-driven CCaaS value propositions.
Skilled at resolving channel conflict and navigating complex deal cycles.
Entrepreneurial mindset with a drive to innovate and co-create differentiated solutions.

Nice To Haves

Background in contact center modernization, CCaaS, or AI/automation platforms.
Experience working with public sector or regulated environments.
Understanding of procurement models and compliance frameworks (FedRAMP/StateRAMP).
Knowledge of partner ecosystems - SIs, MSSPs, resellers, ISVs, and BPO/MSPs.

Responsibilities

Strategic Relationship & Partnership Leadership
Build and manage executive-level relationships with strategic partners in enterprise and public sector markets.
Act as the partner’s trusted advisor on CCaaS and agentic AI innovation, aligning Talkdesk technology with their strategic goals.
Develop joint roadmaps focused on modernizing customer experience through automation, AI infusion, and secure cloud solutions.
AI & CCaaS Business Development
Drive partner adoption of Talkdesk AI, including agent assist, automation, workflow orchestration, and analytics solutions.
Enable partners to position ROI-based transformation—reduced handle times, enhanced self-service, improved citizen experience, etc.
Support expansion into vertical markets where Talkdesk has strong differentiation (healthcare, public sector, financial services, retail).
Go-to-Market & Co-Selling Execution
Lead joint GTM planning including partner enablement, co-marketing, and product integration opportunities.
Orchestrate co-selling motions that leverage partner domain expertise and Talkdesk CCaaS automation capabilities.
Ensure pipeline visibility and partner attribution within Salesforce and align with Talkdesk sales teams on shared pursuits.
Cross-Functional Leadership
Champion partner requirements internally across Sales, Product, Engineering, Security, Compliance, Legal, and Customer Success.
Coordinate enablement on Talkdesk AI portfolio and partner solution mappings.
Influence product and GTM decisions through market insights gathered from partner interactions.
Contracting & Commercial Negotiation
Lead negotiations for partner program agreements, co-sell frameworks, and public sector contract vehicles.
Ensure alignment on pricing models, revenue share structures, and program expectations.
Performance Analytics & Reporting
Own KPI reporting and ROI measurement for partner-influenced revenue, program maturity, and customer impact.
Present outcomes and recommendations to Talkdesk executive leadership.
Public Sector Responsibilities
Build and manage partnerships focused on Federal, State, Local, and Education agencies.
Navigate public sector procurement frameworks and vehicles to accelerate Talkdesk adoption (e.g., GSA, NASPO, OMNIA).
Ensure compliance and readiness around FedRAMP, StateRAMP, CJIS, HIPAA, and other security or regulatory programs.
Tailor GTM around mission outcomes; citizen experience improvement, cost-to-serve reduction, and AI-driven automation.
Enable partners to position Talkdesk’s secure, agentic AI for public sector contact centers, emergency response, and constituent services.

Benefits

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
401(k) plan
Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Talkdesk offers 14 paid holidays each year.
Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

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