Strategic Operations & Customer Engagement Lead

Ultimate Kronos Group • PA, PA

368d • $142,100 - $204,200 • Remote

About The Position

The Strategic Operations & Customer Engagement Lead is responsible for supporting with the planning, monitoring, and execution of strategic initiatives and customer engagement in the Office of the President & CFO. This role will collaborate across all functions of UKG to ensure streamlined execution of the Office of the President & CFO's strategic initiatives across finance, IT, strategy, corporate development, and operations. This role will also support with the planning, coordination, and execution of the President & CFO's engagement with customers and partners to drive bookings, revenue growth, and customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field.
• Proven experience in pre-sales, operations, consulting, and/or project management experience, ideally within a high-growth SaaS company, top-tier consulting firm, or private equity firm.
• Ability to lead cross-functional projects, programs, or initiatives from inception to completion, regardless of reporting lines, working across teams such as Finance, GTM, Operations, and Product.
• Experience setting, tracking, and reporting against KPIs, building executive-level presentations, and working with PowerPoint, Excel, Power BI, Salesforce, and other revenue, CRM, data analysis, and reporting tools.
• Exceptional written and verbal communication skills, with the ability to analyze, synthesize, and present complex data in a concise, executive-friendly manner.
• Comfortable and effective working in a fast-paced, dynamic environment, managing multiple priorities while maintaining confidentiality and attention to detail.
• Able and willing to travel up to 25% of the time if needed.

Nice To Haves

• Working understanding of SaaS and B2B technology operating models.
• Experience with social media management and digital marketing.
• Knowledge of industry-specific trends and best practices.

Responsibilities

• Collaborate with cross-functional teams to drive forward various strategic initiatives across finance, IT, strategy, corporate development, and operations.
• Support Chief of Staff with gathering required data and creating executive level presentations and dashboards that align with requirements and business objectives.
• Support Chief of Staff with developing and managing executive leadership meetings, offsites, and QBRs, continuously optimizing for effectiveness, and capturing and tracking meeting notes and action items.
• Support Chief of Staff with strategic planning and execution of President & CFO's engagement with customers and partners to drive business objectives.
• Collaborate with account teams to create comprehensive executive briefing materials and concisely summarize and articulate key points to Chief of Staff and/or President & CFO.
• Monitor key customer activity internally and externally and track follow-up actions to maintain strong customer relationships and ensure customer satisfaction.
• Work with internal stakeholders to ensure we are delivering on customer commitments, managing customer escalations, and implementing changes based on feedback to enhance the customer experience.
• Draft, edit, and review customer-facing messaging, including emails, social media posts, and other channels. Ensure all communications are consistent with the President & CFO's and company's brand voice and guidelines.
• Proactively identify operational gaps and business needs; work with teams to develop plans to resolve them, creating business cases, best-in-class templates, engaging stakeholders, and managing dependencies to drive impactful global change.
• Build relationships and collaborate across functions to track performance against company KPIs and ensure alignment with business objectives.

Benefits

• Short-term incentive eligibility
• Long-term incentive eligibility
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees