Strategic Lead: KYC Performance Management

TD • Portland, ME

6d

About The Position

The Senior Business Program Lead role leads and acts as business program owner and foremost subject matter expert in the development and implementation of enterprise programs, including design, development, deployment, monitoring, reporting, and resolution for a specialized functional area. Depth & Scope: Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists/experts Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field Requires innovative thinking to develop new solutions Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment Works within general policies and industry guidelines Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meet the business needs on a complex project or program Identifies and leads problem resolution for project/program complex requirements related issues at all levels

Requirements

• Undergraduate degree and/or 10+ years relevant experience
• Strong organizational skills, with the ability to work in a fast paced environment and manage multiple deadlines and priorities
• Highly developed critical thinking, analytical, and problem solving skills
• Excellent communication skills (both written and verbal)
• Self-motivated team player with high energy and ability to work independently

Responsibilities

• Leads and supports strategic initiatives spanning growth and operational excellence by directly scoping, initiating and planning key business programs
• Manages program development across all domains defining success criteria, with explicit consideration to business process & organizational change impacts
• Ensures alignment of required stakeholders to business decisions
• Champions the program across the organization in partnership with the sponsor and team
• Delivers data-driven insights to support actionable program direction, corporate prioritization, and communications
• Establishes program governance structures in line with TD's governance control objectives
• Supports change management activities, guiding training and communications in alignment with Business strategy
• Develops the plan for the program's operational success, including integrating program outcomes into business as usual (BAU)
• As the business owner, partners with the delivery teams on key execution decisions and on aligning technology and business objectives into a shared delivery vision
• Ensures effective quality assurance and the overall integrity of the program - focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate standards managing the program's budget
• Adheres to enterprise frameworks or methodologies that relate to activities for our business area
• Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
• Conducts internal and external research projects; supports the development delivery of presentations/communications to management or broader audience
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists
• Leads/facilitates and/or implements actions/remediation plans to address performance/ risk/governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships.
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level