Strategic Initiatives Senior Program Analyst - Final Mile Delivery

GE Appliances • Louisville, KY

246d

About The Position

At GE Appliances, a Haier company, we come together to make 'good things, for life.' As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The Strategic Initiatives Senior Program Analyst will be a key player in the successful implementation of the new Final Mile Delivery platform. This role offers a unique opportunity to shape the future of Final Mile Delivery capabilities. As a key contributor to this strategic initiative, you will gain significant learning and development opportunities, making it a high-visibility role with the potential for exciting career paths within Logistics and Bodewell business areas. This role will be collaborating with talented colleagues in a supportive and collaborative environment, making a real impact on the success of the Final Mile Delivery program and contributing to better customer experience.

Requirements

• Self-starting leader with 3 or more years of engineering or project leadership & management experience with excellent verbal & written communication, as well as people skills & ability to work/collaborate within a team.
• Inventive mind and execution-focused work ethic.
• Experience with Agile Project management framework.
• Demonstrated ability to adapt to changing requirements during the development process.
• Initiative-taker who can manage multiple tasks simultaneously with minimal supervision.
• Strong functional understanding of technology, ability to quickly identify system issues and communicate to IT for resolution.
• BA/BS degree in Business or Engineering related field from an accredited university or college.
• 5+ years of engineering or project leadership & management experience.
• Experience in project management and execution skills.

Nice To Haves

• Previous business experience with Sales Force, especially Field Service Module.
• Oracle Experience.
• Experience in a fast-paced B2C & B2B environment.
• Strong business acumen with proven history for performance and leadership.
• Excellent verbal, written, presentation and interpersonal communications skills.
• Advanced Microsoft Excel skills, Smartsheet, JIRA.
• Root Cause Analysis / DMAIC.

Responsibilities

• Support User Story collection/creation and collection from business team for future Final Mile Platform.
• Perform User Acceptance Testing in QA environment for Final Mile Operational Modules - both mobile and web screen based.
• Provide support & guidance to the owner of new process/standard operating requirement documentation.
• Business Support working directly with 3PL delivery agents, GEA RM's, DSSO call center, and cross track teams to resolve escalated Final Mile system issues.
• Partner with IT OPS support to quickly identify and fix system issues.
• Manage Final Mile Platform questions from Delivery Network & internal GEA as needed.

Benefits

• Flexible work arrangements.
• Commitment to inclusion and diversity.
• Opportunities for learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree