Strategic Initiatives Operations Specialist

Progress Residential • Atlanta, GA

1d

About The Position

The Strategic Initiatives Operations Specialist supports the day-to-day operational execution of company-wide strategic housing initiatives. This role works closely with the Director of Strategic Initiatives and Strategic Initiatives Operations Manager to assist with resident-facing operations, application processing, account management, and ongoing resident support. Strategic initiatives require manual workflows, detailed documentation, and high-touch communication. This role is responsible for supporting the full resident lifecycle from prospect inquiry through lease term completion, ensuring a consistent and high-quality resident experience.

Requirements

• 1 - 3 Years of Experience in leasing, resident services, or property management operations
• 3 Years of Experience with customer communication and case management
• Strong organizational and multitasking skills
• Ability to manage detailed, manual workflows
• Strong communication skills
• Experience with resident accounts or lease processing
• Experience handling escalated customer concerns
• Customer-focused mindset
• Strong attention to detail
• Elective communication skills
• Ability to manage multiple tasks and priorities
• Problem-solving and follow-through

Responsibilities

• Serve as a primary point of contact for initiative prospects and applicants.
• Provide high-touch communication to initiative applicants and residents.
• Guide applicants through documentation and eligibility requirements.
• Perform manual intake, review, and processing of applications.
• Track application status and follow through to completion.
• Coordinate with Lease Administration to ensure correct lease setup, concessions, and documentation.
• Assist with move-in coordination and readiness.
• Monitor resident ledgers for initiative participants.
• Review concessions and ensure accuracy.
• Identify and escalate delinquency concerns.
• Assist residents with account-related questions and payment guidance.
• Coordinate with Resident Accounts to resolve billing issues.
• Maintain accurate documentation of account activity.
• Monitor work orders for initiative residents.
• Track service requests and follow up on outstanding issues.
• Identify repeat maintenance concerns and escalate appropriately.
• Monitor resident complaints and ensure timely follow-up.
• Coordinate with Service teams to support resolution.
• Maintain ongoing communication with initiative residents.
• Support distribution and collection of required documentation (e.g., check-ins,employment verification, eligibility letters, etc.).
• Assist in tracking compliance with program requirements.
• Support renewal communication and eligibility verification.
• Ensure residents receive consistent, high-quality service throughout their lease term.
• Ensure timely resolution of resident issues.
• Support execution of initiative workflows across departments.
• Assist in maintaining process consistency.
• Maintain manual tracking systems for initiative residents.
• Assist with data entry and documentation management.
• Support preparation of reports and summaries for leadership.
• Assist with organization of initiative files and records.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees