Strategic Implementation Manager

Canva • San Francisco, TX

6d

About The Position

This is an exciting opportunity to join Canva’s Global Implementation team as a foundational member. You’ll partner with enterprise and strategic customers for 3–4 months to lead smooth, value-driven implementations—from product configuration and tailored training to driving user adoption and engagement. As a product expert and trusted advisor, you’ll ensure customers are empowered, confident, and fully equipped to design and grow with Canva—directly contributing to our shared success and mission.

Requirements

• SaaS expertise: 5+ years implementing SaaS or enterprise software for large, multi-region clients; experience managing strategic and complex rollouts.
• Strategic Project Management: Proven ability to scope, plan, and deliver multi-phase projects with cross-functional stakeholders and executive visibility.
• Customer focus: Passionate about delivering outstanding customer experiences and building relationships.
• Problem-solving: Creative and resourceful in finding solutions and always curious to understand the "why" behind customer needs.
• Stakeholder management: Confident engaging with senior decision-makers, influencing cross-functional teams, and driving alignment across diverse business units from executives to front-line staff.
• Autonomy and prioritization: Skilled at prioritizing, organizing, and managing multiple initiatives while maintaining exceptional attention to detail.

Responsibilities

• Become a Canva product expert – Be the go-to resource for customers within 30 days.
• Lead complex enterprise onboardings, ensuring customers realize the full value of Canva’s platform.
• Partner 1:1 with clients – Develop tailored rollout frameworks that align Canva’s best practices with each customer’s business structure and goals. Ensuring a smooth and successful Canva launch for an evolving set of customers.
• Drive customer timelines and adoption – Understand customer business needs, align them with Canva’s best practices, and ensure strong product engagement.
• Co-build implementation processes – Collaborate to refine processes and best practices, ensuring team success.
• Understand customer use cases – Work closely with teams like Customer Education and Product to improve our Help Center and product experience.

Benefits

• Equity packages — we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents and carers
• Annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more
• Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees