Strategic Hands-On Production Supervisors - AZ

Zelis•Phoenix, AZ

19d•Onsite

About The Position

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Zelis is growing—and we’re looking for a hands-on leader to join our state-of-the-art Production Facility in Tempe, AZ. This facility processes and mails over 1.4 million packages daily for more than 500 clients, making it a critical hub in our mission to transform healthcare communications. As a Production Supervisor, you’ll lead a team of production associates, ensuring smooth operations, high productivity, and a positive work environment. This is a lead-from-the-floor role—you’ll be actively engaged with your team, driving performance and fostering collaboration. Available Shifts: 1st shift - 6 am - 2 pm 2nd shift - 2 pm - 10 pm

Requirements

High School diploma or GED
4+ years in a production environment
2+ years supervisory experience
Strong leadership and analytical skills
Basic computer skills

Nice To Haves

USPS mail prep knowledge preferred
Mechanical aptitude

Responsibilities

Oversee daily production workload to meet USPS mail pick-up times and client SLAs
Lead team meetings, set goals, and coach associates for success
Monitor performance using metrics and provide constructive feedback
Maintain balance across quality, productivity, cost, safety, and morale
Communicate effectively with supervisors, management, vendors, and clients
Troubleshoot equipment issues and coordinate with service providers
Ensure compliance with SOPs, HIPAA, and safety standards
Support new hire training and orientation
Operate production equipment when needed