New York City, NY-posted 3 months ago
Manhattan, NY
5,001-10,000 employees
Justice, Public Order, and Safety Activities

The New York City Mayor's Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. New York City Mayor Eric Adams is head of the executive branch of New York City's government. Previously, Mayor Adams has served the people of New York City as an NYPD officer, state senator, and Brooklyn borough president. The Adams' administration is leading the fight to serve the people of the greatest city in the world, ensuring delivery of efficient and effective services, working to make New York City's economy stronger, reducing inequality, improving public safety, and making the city more affordable that meets the needs of all New Yorkers. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities visit our careers page. The Mayor's Office of Nonprofit Services will engage with and support both New York City's nonprofit sector and City agencies that contract with nonprofit partners. Among its core functions, the Office will serve as a hub to engage and communicate critical information to nonprofits, develop and coordinate the delivery of capacity-building programs to support nonprofits to more easily contract with the City, research the health of the sector, and coordinate activities to advance the recommendations of the Joint Task Force to Get Nonprofits Paid on Time.

  • Serve as the primary liaison between nonprofit partners and city agencies to address and resolve service-related concerns.
  • Facilitate prompt issue resolution while maintaining sensitivity to the needs and constraints of nonprofit organizations.
  • Complete triage and inquiry response and follow-up in compliance with the standard operating protocol to track, monitor, and analyze response times and resolution outcomes.
  • Coordinate with city agency partners, including Chief Nonprofit Officers, to develop streamlined workflows for nonprofit engagement and service delivery.
  • Build strong relationships with stakeholders to enhance cooperation and improve service outcomes.
  • Coordinate/facilitate meetings and events among the key stakeholders.
  • Strong organizational, time management, and prioritization skills.
  • Background and interest in project management, case management, and customer service.
  • Flexibility and a willingness to take on miscellaneous tasks.
  • Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.
  • Experience working with nonprofits or in a nonprofit environment.
  • Experience with or interest in local government and policymaking, especially in the partnerships between nonprofits and government.
  • Experience with NYC contract management, procurement, or PASSPort.
  • Proficient in the use of project management applications, such as AirTable.
  • Public Service Loan Forgiveness eligibility.
  • Special accommodations provided to applicants with disabilities.
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