Strategic Dispatcher - Lubes

Sun Coast Resources INC•Houston, TX

About The Position

The Strategic Operations Dispatcher plays a critical role in optimizing routing, asset utilization, and service performance within their assigned zone. This position is responsible for independently making time-sensitive, strategic decisions that directly impact operational efficiency, customer satisfaction, and financial performance related to corporate initiatives.

Requirements

Logistics degree from an accredited university or 3 years logistics experience
2-3 years utilizing metrics management across multiple departments
Locals only, must live within 60 miles of terminal
Demonstrated ability to make sound, independent operational decisions in a high-pressure environment
Strong business acumen and familiarity with volume forecasting, order management tools, and KPI tracking
Experience in route planning, tank utilization, and dispatch systems
Experience in a multi-site, data-driven dispatch environment with exposure to business metrics and cross-functional coordination
Proficiency in Excel, dispatch optimization tools, and reporting systems
Strong knowledge of DOT regulations and safety compliance
Excellent communication skills with the ability to interact across departments and leadership levels
Analytical mindset with strong time management, attention to detail, and ability to prioritize competing demands
Strong ability to thrive in a fast-paced, change-oriented, high-pressure work environment

Responsibilities

Own and manage volume planning, routing optimization, and delivery execution to ensure alignment with KPIs, EBITDA targets, and service expectations
Independently analyze and adjust tank utilization, route efficiency, and zone coverage using data-driven insights, to optimize delivery efficiency
Make real-time operational decisions to reassign resources, cancel/add loads, or reroute deliveries based on market conditions, weather, customer needs, or driver availability
Conduct zone-level analysis and scenario planning to support corporate metrics and strategic objectives
Use performance dashboards and volume indicators to meet and exceed benchmarks in efficiency, cost, and service levels
Collaborate regularly with leadership, including Terminal Managers, Area Business Leaders, and Operations Directors to communicate trends, mitigate risks, and align dispatch strategy with broader operational goals
Ensure compliance with Federal, State, and local transportation regulations while meeting company performance standards
Participate in strategy reviews and cross-functional planning meetings related to corporate initiatives and continuous improvement efforts
Monitor and manage tank inventory, proactively dispatching to prevent service gaps
Maintain oversight of driver scheduling, availability, and capacity in real time
Coordinate load assignments and documentation across systems and stakeholders
Maintain accurate logs and system entries to ensure audit-readiness and data integrity
Perform administrative and communication duties, including scheduling, reporting, and customer follow-ups, with discretion and urgency
Maximize customer service and company profits through effective management of product inventories, drivers, trucks, and supply network
Other tasks as assigned by manager