Strategic Data Science, Manager

Salesforce.com, Inc.•Indianapolis, IN

55d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description: As a Strategic Data Scientist, you will own the end-to-end design, development, and production deployment of advanced AI and data-driven solutions. You'll build scalable machine-learning models with large, heterogeneous datasets to solve complex business challenges and provide proactive, data-driven guidance to our Customer Success organization.

Requirements

Education: Bachelor's or Master's in quantitative field such as Data Science, Computer Science, Statistics, Mathematics, Engineering, or a related discipline
Experience: 2-5 years of hands-on experience building and deploying machine-learning solutions-especially recommender systems-in a SaaS or customer-facing environment
Technical Proficiency: Proficient in Python (or R) and ML frameworks (scikit-learn, TensorFlow, PyTorch); expertise with data tools (SQL, Spark, Airflow) and cloud platforms (AWS, GCP, Azure)
AI & Next-Gen Models: Demonstrated experience with embedding techniques, transformer-based models, and graph ML for large-scale recommendations
Business Acumen: Strong analytical mindset; able to translate model outputs into clear business recommendations and track impact through defined KPIs
Communication & Influence: Excellent at distilling complex technical concepts for non-technical audiences and driving alignment across teams
Self-Starter: Thrives in ambiguous environments; owns projects end-to-end and iterates based on feedback

Nice To Haves

Enterprise-Scale Recommenders: Previous hands-on experience building and scaling recommender systems at major technology platforms
Top-Tier Consulting Background: Prior experience at a leading strategy firm with demonstrated ability to translate complex analysis into clear recommendations
LLM Proficiency: Hands-on experience leveraging large language models (e.g., GPT-4) for data augmentation, prompt engineering, or analytics automation
Advanced AI Use Cases: Proven track record of applying cutting-edge techniques-transformer fine-tuning, embedding retrieval, graph neural networks- to build production recommender or decision-support systems

Responsibilities

Collaborate with customer success, product, engineering, and sales teams to define KPIs and analytical approaches that answer key business questions
Design, build, and deploy machine learning and AI models (classification, regression, NLP, recommendation engines, etc.) to identify at-risk customers, predict attrition, and assess impact of product offerings
Develop customized recommendation engines that suggest next-best actions for customers (collaborative filtering, content-based, hybrid, graph-based techniques, etc.)
Drive the end-to-end machine learning lifecycle, from data preprocessing and feature engineering to model training, testing, and automated retraining workflows
Architect high-performance data pipeline for massive, multi-source datasets (streaming, batch, semi-structured), ensuring optimal storage, fast query performance, and high data integrity in hybrid cloud environments
Monitor production model performance by tracking key metrics like accuracy, drift, and latency. Leverage A/B testing and establish feedback loops to drive continuous improvement and rapid iteration
Support translation of strategic direction into analytical problems and actionable data science initiatives, ensuring data science alignment with organizational goals and long-term vision
Present clear, actionable insights and technical roadmaps to technical and non-technical stakeholders at all levels

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume