Strategic Customer Support Representative - Pump & Power

Sunbelt Rentals • Fort Mill, SC

129d • $17 - $23

About The Position

Sunbelt Rentals is seeking a Strategic Customer Support Representative - Pump and Power. This role serves as the first point of contact for customers, focusing on understanding their needs, providing equipment solutions, negotiating and closing deals, and processing contracts. The primary goal is to maximize sales revenue and exceed customer expectations through exceptional service. Success in this position is measured by the ability to support business goals, drive sales, ensure positive customer experiences, and maintain high customer satisfaction levels.

Requirements

• Minimum 2 years of experience in a customer service role.
• Sales skills and customer service focus.
• Computer proficiency with MS applications.
• Wynne experience is a plus.
• Equipment Rental/Emergency Response experience preferred.

Nice To Haves

• Experience as a Customer Service Associate (CSA).
• Experience as a Customer Service Representative (CSR).
• Experience as a Leasing Consultant.
• Experience as a Rental Agent.
• Experience as a Sales Clerk.
• Experience as an Account Manager.
• Experience as an Account Representative.
• Experience as a Call Center Representative.
• Experience as a Client Services Representative.
• Experience as a Customer Care Representative (CCR).
• Experience as a Customer Service Agent.
• Experience as a Customer Service Specialist.
• Experience as a Member Services Representative.
• Experience as a Sales Facilitator.

Responsibilities

• Serve as the first point of contact for customers.
• Understand customer needs and provide appropriate equipment solutions.
• Negotiate and close rental or sale deals.
• Process customer contracts.
• Maximize sales revenue.
• Exceed customer expectations by providing exceptional customer service.
• Support the achievement of business goals.
• Drive sales and ensure positive customer experiences.
• Maintain the highest level of customer satisfaction.

Benefits

• Health, dental, and vision plans.
• 401(k) plan.
• Volunteer time off.
• Short-term and long-term disability insurance.
• Accident, life, and travel insurance.
• Flexible spending account.
• Tuition reimbursement.
• College savings plan.
• Employee Assistance Program (EAP).
• Length of service awards.
• Twelve to twenty-five vacation days depending on years of service.
• Five sick days.
• Six paid holidays.
• Two paid half-day holidays.
• Two floating holidays.
• One inclusion day.
• One volunteer day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees