Strategic Customer Success Manager
Talkdesk•Austin, TX
437d
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About The Position
The Strategic Customer Success Manager at Talkdesk is responsible for leading partnerships with top-tier customers, ensuring their success through tailored solutions and strategic planning. This role involves collaborating with customer executives to create success plans, maximizing customer value, and driving growth and expansion of Talkdesk solutions. The manager will also analyze customer engagement data to identify risks and opportunities, serve as a conduit for customer feedback to the product team, and develop comprehensive business cases to demonstrate Talkdesk's impact on customer performance.
