Strategic Customer Success Manager
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About The Position
The Strategic Customer Success Manager is responsible for managing a portfolio of strategic customers by building deep relationships, driving value realization, and achieving renewal and expansion goals. This role emphasizes consultative engagement to understand the customer's organizational landscape, deliver tailored strategies, and ensure the effective adoption of Greenlight Guru's solutions to meet their business objectives. The ideal candidate will be a trusted advisor, capable of navigating complex organizational structures, negotiating at the C-suite level, and prioritizing tasks effectively. By leveraging cross-functional teams and internal resources, the Strategic Customer Success Manager will ensure customer satisfaction, secure long-term partnerships, and drive additional revenue through account growth.
