Strategic Customer Coordinator

Sunbelt Rentals, Inc. • Fort Mill, SC

99d • $20 - $28

About The Position

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Customer Coordinator (Call-Center) Sunbelt’s Strategic Customer Coordinator is equipped for success so we can make it happen for our customers. The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Requirements

• Previous experience in a call center customer service role.
• Equipment rental or construction industry experience preferred.
• Wynne software experience preferred.
• Bilingual Spanish/English preferred.

Nice To Haves

• Construction equipment knowledge.
• Customer service ethic and positive approach.
• Strong communication skills.
• Ability to ask probing questions and understand customer concerns.

Responsibilities

• Provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items.
• Act as the centralized point of contact for customer accounts.
• Satisfy customer needs and requests.

Benefits

• Health, Dental and Vision plans.
• 401(k) Match.
• Volunteer time off.
• Short-term and long-term disability.
• Accident, Life and Travel insurance.
• Flexible spending.
• Tuition Reimbursement Options.
• Employee Assistance Program (EAP).
• Length of Service Awards.
• Paid Parental Leave.
• Paid Holidays and Paid Time Off.

What This Job Offers

• Career Level: Entry Level