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The Strategic Customer Success Manager (CSM) at Alchemer will be responsible for ensuring customer satisfaction and success with our products. This role involves working closely with clients to understand their needs, provide guidance on best practices, and help them achieve their desired outcomes using our solutions. The CSM will also be tasked with identifying opportunities for upselling and cross-selling additional services to enhance customer engagement and retention. This position requires a proactive approach to customer management and a deep understanding of our product offerings.