Strategic Consultant, Brands

Sensor Tower • New York, NY

5h • $120,000 - $130,000 • Hybrid

About The Position

Sensor Tower is looking for a Strategic Consultant to join our Brands team. The primary objective of the role is to maintain our partnerships with key accounts by exceptional customer experiences. As a Strategic Consultant, you will act as a trusted advisor to senior stakeholders within our top-tier, global brand customers. You will drive value realization, lead strategic planning engagements, and partner cross-functionally to ensure our customers achieve their most critical business outcomes.

Requirements

• Extensive customer service management background with a proven track record of leading brand relationships, ensuring exceptional client experiences, strengthening brand loyalty, and driving long-term partnership growth.
• Demonstrated ability to effectively manage day-to-day client relationships both in-person and virtually, with particular expertise in navigating and optimizing engagement within digital environments; willing and able to travel 15–20% as needed.
• A proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth.
• Strong analytical thinking with the ability to deliver strategic insights that bring value to clients.
• Excellent time management skills with the ability to prioritize tasks and meet deadlines.
• Exceptional communication skills including listening, presentation, writing, and speaking.
• Willingness to work onsite two days per week.
• Bachelor’s degree (BA or BS) required.

Responsibilities

• Lead executive-level engagements to align product usage with customer business goals, industry trends, and transformation initiatives.
• Develop and deliver Strategic Success Plans that drive adoption, maturity, and measurable impact.
• Identify and recommend key initiatives that expand customer value and business impact.
• Act as the data storyteller - bringing metrics to life through customized use case adoption, white glove service and trainingCollaborate with Account Directors to guide strategic account planning and ensure long-term customer satisfaction and retention.
• Translate complex customer data and product insights into compelling business cases and executive narratives.
• Identify at-risk scenarios early and drive proactive risk mitigation and renewal strategies.
• Leverage industry and customer knowledge to provide best practices and frameworks that guide global brands through digital transformation.
• Contribute to the development of reusable strategic assets and customer playbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level