Strategic Client Executive

Ricoh Careers

94d

About The Position

The Strategic Client Executive is a high-level account management role focused on building and maintaining relationships with senior executives (VP level and above) across a select group of up to five strategic clients. This role collaborates closely with Partner Executives and Industry Strategists to develop and execute account strategies aligned with broader industry goals.

Requirements

• Bachelor’s degree or equivalent experience.
• 10+ years of account management experience.
• Proven experience working with executive leaders in Fortune 1000 companies.
• Demonstrated success in growing service offerings.

Nice To Haves

• Strong collaboration and influence-building skills.
• Thought leadership in customer engagement.
• Excellent verbal and written communication.
• Proactive mindset with creative problem-solving abilities.
• Ability to build and maintain professional relationships with key stakeholders.
• In-depth knowledge of Ricoh’s offerings and solution design processes.
• Technologically savvy.

Responsibilities

• Cultivate and expand relationships with senior-level client executives.
• Conduct effective client engagements to understand business challenges and goals.
• Lead strategic business planning in partnership with clients, focusing on account-level planning.
• Develop a 12–18 month roadmap aligned with industry strategy.
• Drive profitable growth through meaningful client engagements, contract retention and expansion, and the addition of services.
• Align internal sales, operations, and subject matter experts to support client initiatives.
• Provide thought leadership and foster trust through collaboration.
• Clearly articulate Ricoh’s industry position and value proposition.
• Build internal relationships to support account retention and expansion.
• Navigate and manage the client’s approval process through key sponsors.
• Meet or exceed revenue and gross profit targets.
• Maintain accurate and timely records of sales activities in CRM.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees