Strategic Client Executive

Headspace•San Francisco, CA

1d•Hybrid

About The Position

This is an exciting career opportunity at a dynamic growth-stage company.In this role, you will lead high-value B2B client relationships, serving as a strategic partner and advocate for Headspace’s largest clients.You will act as a strategic partner and advocate for our largest clients, ensuring they gain maximum value from Headspace’s mental health platform while driving measurable impact for their organizations. How your skills and passion will come to life at Headspace: Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships. Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace. Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth. Navigate multi-stakeholder environments, managing relationships with consultants, brokers, and other third-party entities alongside internal sponsors. Independently develop and execute strategic account plans that align with client business objectives, retention goals, and Headspace’s growth strategy. Lead cross-functional workstreams related to key client initiatives, aligning internal teams around roadmap needs, reporting, and client engagement strategy. Conduct regular strategic business reviews (e.g., Quarterly Business Reviews) to demonstrate the ongoing value and ROI of our solutions. Leverage data and analytics to provide meaningful insights, track key performance indicators (KPIs), and inform client strategy. Advocate for client needs across internal teams, ensuring timely resolution of escalations and a seamless, coordinated client experience. Own and drive commercial outcomes, including renewals, revenue retention, and growth opportunities through upsells Identify and mitigate risks to client satisfaction and retention, developing and executing proactive mitigation plans. Partner cross-functionally with product, clinical, operations, and support teams to deliver coordinated, high-quality service. Gather and synthesize client feedback to inform product development and service improvements. Maintain client-related documentation in all appropriate systems, including Salesforce.com . Travel to meet with clients (10–20%).

Requirements

6-8+ years of experience in a strategic client-facing role, such as Strategic Account Management, Customer Success, or Relationship Management.
Experience with global benefits programs highly preferred.
Proven experience managing a portfolio of large, complex accounts (25,000+ employees and/or $1M+ in recurring revenue)
Demonstrated track record of consistently meeting or exceeding revenue retention and growth targets.
Strong business acumen and analytical skills, with the ability to use data to tell a compelling story and demonstrate ROI.
Deep understanding of the mental health landscape, including industry trends, and payment models
Exceptional communication and presentation skills, with the ability to articulate complex concepts and value propositions to a variety of stakeholders, including C-level executives.
High emotional intelligence and experience navigating sensitive, high-stakes client conversations with professionalism and strategic insight.
A confident, proactive self-starter who is comfortable “rolling up their sleeves” to figure things out in a fast-paced, growth environment.

Responsibilities

Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth.
Navigate multi-stakeholder environments, managing relationships with consultants, brokers, and other third-party entities alongside internal sponsors.
Independently develop and execute strategic account plans that align with client business objectives, retention goals, and Headspace’s growth strategy.
Lead cross-functional workstreams related to key client initiatives, aligning internal teams around roadmap needs, reporting, and client engagement strategy.
Conduct regular strategic business reviews (e.g., Quarterly Business Reviews) to demonstrate the ongoing value and ROI of our solutions.
Leverage data and analytics to provide meaningful insights, track key performance indicators (KPIs), and inform client strategy.
Advocate for client needs across internal teams, ensuring timely resolution of escalations and a seamless, coordinated client experience.
Own and drive commercial outcomes, including renewals, revenue retention, and growth opportunities through upsells
Identify and mitigate risks to client satisfaction and retention, developing and executing proactive mitigation plans.
Partner cross-functionally with product, clinical, operations, and support teams to deliver coordinated, high-quality service.
Gather and synthesize client feedback to inform product development and service improvements.
Maintain client-related documentation in all appropriate systems, including Salesforce.com .
Travel to meet with clients (10–20%).