About the position
The Strategic Account Manager, Multi-Family, is responsible for developing and executing comprehensive sales plans that include market analysis, account strategies, and measurable outcomes to drive growth and profitability. The SAM cultivates strong relationships with key decision-makers, including corporate executives, purchasing managers, and design center leaders, to retain existing business, secure new specifications, and enhance margins. The Strategic Account Manager, Multi-Family, works collaboratively with customers to understand their business drivers, leveraging Outdoors’ full portfolio of products and solutions to meet their needs. By mobilizing internal resources, facilitating cross-functional collaboration, and responding proactively to customer requirements, the manager ensures customer satisfaction while driving Outdoors’ strategic objectives. Additionally, this role monitors market trends, competitive activities, and product performance, providing critical insights to inform organizational strategy and maximize sales opportunities.
Responsibilities
- Develops and implements sales plans that include market analysis, account opportunities, short- and long-term goals, strategic initiatives, and measurable outcomes.
- Calls on and develops key relationships with Corporate Headquarters, Regional and Divisional Presidents, Purchasing Managers, Design Center Managers, and additional Decision Makers and Key Influencers.
- Collaborates with the customer to acquire strategic information critical to their business.
- Ensures action and responsiveness to the customer by mobilizing and leading the organization to respond to the customer’s needs.
- Monitors and consistently communicates business trends, distribution patterns, consumer and trade attitudes, competitive practices and product performance characteristics to appropriate parties.
- Orchestrates the organization's resources to maximize sales opportunities.
Requirements
- Bachelor’s degree or equivalent work experience.
- 5+ years of proven sales, marketing or sales management experience calling on National Multi-Family new development accounts.
- Proficient in MS Office Suites (Word, Excel, Outlook, PowerPoint).
- Excellent interpersonal skills with the ability to communicate and maintain positive relationships.
- Ability to analyze market conditions and competition and develop strategic responses to opportunities.
- Strong understanding of Marketing, Finance, and Operations.
- Ability to work independently and in a team environment.
- Ability to coordinate multiple projects simultaneously.
- Must be flexible to maximize business opportunities as they arise.
Nice-to-haves
- Master's Degree in Business Administration.
- Experience within the Consumer/Durable Goods industry.
- Familiarity with any CRM software.
- Ability to self-manage and manage multiple priorities simultaneously.
- Ability to anticipate market and client opportunities and respond appropriately.
- Superb written and verbal communication skills.
- Must be a self-starter and self-motivator and work independently.
Benefits
- Comprehensive health plans.
- Market-leading 401(k) program with a company contribution.
- Product discounts.
- Flexible time off benefits including half-day summer Fridays.
- Inclusive fertility / adoption benefits.
