Strategic Analytics Consultant - Data Migration and Cutover

Langara College • Redmond, WA

7d • $44 - $64 • Hybrid

About The Position

Under the general guidance of the leader of the designated operational area, this role acts as a primary resource and consults on business improvement, system transformation, and operational & informatics analytics. The Strategic Analytics Consultant identifies, recommends and implements opportunities for continuous improvement to systems and processes. This role provides ongoing support and training to end users and designated functional areas. In addition, in collaboration with stakeholder groups, IT, and systems vendors, is responsible for the maintenance, sustainment support and integration of systems such as Workday supporting People and Culture, Finance or Student Services, including testing, upgrade and product releases, and responding to systems-related questions.

Requirements

• Undergraduate degree in Information Technology, Business or related discipline.
• Minimum of 5 years experience in a similar role with a minimum of 1 year of in Business Analytics.
• An equivalent combination of education and experience may be considered.
• Proficient in Microsoft Office suite with intermediate knowledge of Excel.
• Experience with value stream mapping, business process and data analysis, business rules definition, data definition and preparation.
• Experience in research and analysis to support a best practice approach to future state processes.
• Experience in creating functional specifications for reports, workflow, interfaces (functional), and extensions.
• Experience in test planning, developing and documenting test scripts, supporting and participating in testing.
• Demonstrated ability to work effectively with others in a diverse environment.
• Demonstrated ability to prioritize and manage multiple tasks, projects and initiatives simultaneously in a fast-paced and changing environment.
• Strong technical, problem resolution and analytical skills.
• Strong analytical, logical reasoning and problem solving skills.
• Strong attention to detail and organization.
• Ability to work independently and in a team environment.
• Ability to exercise good judgment.
• Demonstrated ability to operate with a high degree of confidentiality
• Excellent organizational, planning, and prioritization skills.
• Ability to work and communicate effectively with others, both verbally and in writing.
• Superior interpersonal skills.
• Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
• Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.
• Ability to perform complex work with high degree of accuracy.
• Ability to learn and adapt to new technology and methods.
• Ability to write technical and user support documentation and training materials.
• Ability to make decisions in accordance to established policies, practices and standards.
• Ability to understand complex situations, tasks or problems, analyze them using a systematic approach and identify patterns and connections between situations that are not inherently obvious.
• Ability to engage and influence stakeholders ensuring stakeholder adoption.

Nice To Haves

• Knowledge or experience with an ITSM system is an asset.
• Experience working with SharePoint administration considered an asset.

Responsibilities

• Conducts business process analysis by completing process mapping, identifying relevant KPIs, complete current state analysis, observing patterns and developing future state recommendations based on data; build implementation plans for a variety of business processes.
• Collaborates with systems users, stakeholders and IT to identify process and workflow improvement areas.
• Consults, supports and guides stakeholders through design, configuration and business process setup based on best practices and a thorough understanding of business requirements.
• Assesses and makes recommendations on the overall impact of proposed changes to business processes and investigates external solutions.
• Documents, designs, develops and tests related configuration revisions according to formal change control process.
• Develops dashboards, metrics, analysis and reports using various tools to inform business, financial and labour relations matters.
• Conducts regular audits to monitor business and operational processes related to data quality; analyzes, compiles reports and makes recommendations on data findings to leadership teams; identifies data errors, develops recommendations and implements data correction strategies.
• Oversees the security setup, data auditing, system maintenance, and testing for Workday modules.
• Provides needs assessments and consultation regarding system changes including upgrades and new product releases.
• Resolves escalated support cases for trouble shooting and responds to systems-related questions.
• Records and manages incident or service requests in case management system, closes cases when resolved.
• Works with stakeholders and IT to assess incidents in order to prioritize and resolve them accordingly.
• Collaborates and coordinates with operational areas and IT on potential changes and upcoming system upgrades and releases.
• Maintains system documentation, in particular with respect to maintaining data quality and business process documentation.
• Generates reports to system users and operational areas.
• Participates in systems projects for current and future implementation of business system modules and enhancements.
• Collaborates and coordinates with other team members, subject matter experts and stakeholders to inform updates to training material, supporting resources and knowledge transfer.
• Provides ongoing support and training to system users and operational areas.
• Documents, designs and delivers technical training for their area of expertise, as it relates to system changes
• Other related duties as assigned

Benefits

• Extensive medical, dental, and vision coverage
• Hybrid-work program for eligible positions
• Generous vacation package plus paid time off during college winter closure (1 week in December)
• Employer paid defined benefit pension plan
• Potential eligibility for educational, training, and developmental programs
• Access to on-site daycare subject to availability
• Tuition waivers for courses at Langara College, subject to space availability
• Course/program tuition reimbursements
• Wellness classes and campus engagement events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level