Strategic Acct Exec/Senior Strategic Acct Exec

Ameren•Saint Louis, MO

About The Position

The Strategic Account Executive is primarily responsible for establishing and nurturing the relationships with Ameren Missouri’s large load customers with executed Electric Service Agreements (ESAs). This role serves as a liaison between Ameren and these strategic customers, ensuring exceptional service delivery, contract compliance, and data-driven insights that enhance both customer satisfaction and operational performance. This role requires a clear understanding of customer goals and the ability to support and advance those objectives.

Requirements

Bachelor’s Degree in Engineering, Energy Management, Business, or a related field from an accredited college or university required.
Five or more years of experience working in customer service, account management, energy services, or utility operations is required.
Strong analytical skills with experience in data interpretation and reporting.
Excellent communication, negotiation, and interpersonal skills.
Knowledge of utility billing systems, energy contracts, and regulatory frameworks is a plus.
Three or more years supervisory or team/project leadership experience is also preferred.
Proven ability to perform financial analysis, lead others and convey excellent business acumen.
Understanding of local, state and national issues facing Ameren and its operation companies is required.
Strong decision-making, problem solving, analytical, and computational skills.
Ability to build relationships and interact with internal resources and external customers.
Expert knowledge of PowerPoint, Excel, Access, and Word.

Nice To Haves

Master’s degree is preferred.
Three or more years supervisory or team/project leadership experience is also preferred.
Experience and knowledge of the power generation and transmission business preferred.
Willingness to aggressively pitch positive stories, place public speakers and employ proactive communications strategies and tactics.

Responsibilities

Serve as a key point of contact for all large-load customers with executed ESAs.
Execute on protocols, standard operating procedures (SOP), customer-facing documents (e.g. converting tariff language, ESA, Clean energy programs, etc.)
Execute on the contract management process for long-term ESA & CEA compliance for internal/external tracking and requirements.
Ensure success of monthly billing and assist with communication internally and to customers in a timely manner.
Work to engage all relevant internal stakeholders on a regular cadence for updates.
Deliver results and execute on necessary changes.
Utilize dashboards for visual management of customer data.
Strengthen trust-based relationships and align goals with strategic customers across multiple industries.
Develop a comprehensive understanding of customers' business activities, financial health and overall direction to implement strategic business objectives.
Serve as a personal consultant for each strategic account, building trust across the customer's organization through regular communication and feedback.
Provide insights that enable customers to operate efficiently and in manner that supports grid reliability and stability.
Maintain contract compliance and billing oversight for each customer
Monitor usage, demand and billing timeliness.
Ensure Ameren and customer remain compliant with all ESA terms and regulatory requirements.
Bring awareness to any/all billing discrepancies and contractual issues.
Compile and analyze large load customer data to identify trends, risks, and opportunities.
Collaborate with internal stakeholders to implement usage optimization strategies.
Continually monitor and adjust to enhance the customer’s satisfaction with our service.
Serve as a conduit for information from the customers to Ameren: Utilize Ameren initiatives including regulatory or legislative affairs, policies/procedures and products/services.
Contribute data to strategic planning efforts related to large load customer engagement.
Assist leadership with strategic developments and, at times, take ownership.
Maintain customer contact information and log ongoing activities, opportunities and data points in Salesforce.
Provide competitive intelligence, trend analysis and customer feedback on a timely basis.
Attend industry workshops, conferences, and customer meetings as needed.