Strategic Accounts Sales Support Specialist

Airgas•Germantown, WI

1d•Onsite

About The Position

At Airgas, an Air Liquide company, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is hiring for a Strategic Accounts Sales Support Specialist in Germantown, WI. The Sales Support Specialist serves as a centralized point of contact to commercial leaders and strategic account stakeholders across the business. This role is responsible for providing sales support, contract implementation, and resource coordination to drive business success. Airgas is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare, present in 60 countries with approximately 66,500 employees, serving more than 4 million customers and patients. As a member of the team, you play an important role in the success of your team, making sure products are created sustainably and delivered safely and efficiently. You will find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career.

Requirements

High School Diploma or equivalent
2+ years inside sales, customer service or relevant Airgas/industry experience required
Strong written and verbal communication skills
Relevant Microsoft Office or Google Suite experience
Demonstrates the ability to prioritize, multi-task and meet deadlines
Displays business acumen through strong communication and decision-making skills
Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work
Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities
Ability to interact with and take direction from all levels of the Strategic Account team including management, the sales field and other members of the SA Business Management Team
Proven ability to identify and communicate process improvement opportunities

Nice To Haves

Bachelor’s degree preferred, but not required
Previous exposure to commercial contract terms and conditions preferred
Prior experience manipulating datasets and analyzing data from multiple sources preferred

Responsibilities

Assist the commercial team in managing customer contracts, including coordinating and communicating with internal teams as needed
Develop a clear understanding of customer requirements, contractual commitments, and service requirements to ensure alignment with internal business processes and best practices
Ensure commercial expectations translate to business processes and systems and that cost and fee considerations are consistent with and appropriate for the contract type, market standards, investment requirements, and other support factors are reviewed and approved during the contract review process
Collaborate with subject matter experts and stakeholders to establish appropriate implementation timelines and documentation required for rollout
Coordinate the ramp-down and transition of Migrated and De-marketed Strategic Accounts
Maintain details and organize files for each contract which will include the original contract, relevant correspondence, changes/deviations, amendments, and clarifications
Work in partnership with the commercial team and business stakeholders to scope new requests, action deliverables, communicate and disseminate information. These may include but are not limited to: Report generation and analysis, including relevant financial and price exhibit views; Coordination of new account set-up, changes, &/or customer master information changes; Coordination of customer credit review; Assist in resolving customer related order to cash issues
Communicate with key stakeholders, share information as needed, and provide timely progress reports on outstanding requests
Promote adoption of best practices within the Business Management Team that are in alignment with Strategic Account profitability goals
Identify and communicate process improvement areas
Responsible for aiding in own self-development by being available and receptive to all training made available by the company
Maintain documentation of and development of processes
Special or other duties as assigned