Strategic Accounts Sales Support Specialist

Airgas

128d

About The Position

We are hiring! Airgas is Hiring for a Strategic Accounts Sales Support Specialist! At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture. Strong passion for fostering an environment of Diversity, Inclusion and Respect. Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty. This position is a hybrid role located in Germantown, WI. This position requires a high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve. Experience with contracts is highly desired. The Sales Support Specialist serves as a centralized point of contact to commercial leaders and strategic account stakeholders across the business. This role is responsible for providing sales support, contract implementation, and resource coordination to drive business success.

Requirements

• High School Diploma or equivalent.
• 2+ years inside sales, customer service or relevant Airgas/industry experience.
• Strong written and verbal communication skills.
• Relevant Microsoft Office or Google Suite experience.
• Demonstrates the ability to prioritize, multi-task and meet deadlines.
• Displays business acumen through strong communication and decision-making skills.
• Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work.
• Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities.
• Ability to interact with and take direction from all levels of the Strategic Account team including management, the sales field and other members of the SA Business Management Team.

Nice To Haves

• Bachelor’s degree.
• Previous exposure to commercial contract terms and conditions preferred.
• Prior experience manipulating datasets and analyzing data from multiple sources preferred.
• Knowledge of industrial, medical and specialty gasses, welding and safety products a plus.

Responsibilities

• Assist the commercial team in managing customer contracts, including coordinating and communicating with internal teams as needed.
• Develop a clear understanding of customer requirements, contractual commitments, and service requirements to ensure alignment with internal business processes and best practices.
• Ensure commercial expectations translate to business processes and systems and that cost and fee considerations are consistent with and appropriate for the contract type, market standards, investment requirements, and other support factors are reviewed and approved during the contract review process.
• Collaborate with subject matter experts and stakeholders to establish appropriate implementation timelines and documentation required for rollout.
• Coordinate the ramp-down and transition of Migrated and De-marketed Strategic Accounts.
• Maintain details and organize files for each contract which will include the original contract, relevant correspondence, changes/deviations, amendments, and clarifications.
• Work in partnership with the commercial team and business stakeholders to scope new requests, action deliverables, communicate and disseminate information.
• Promote adoption of best practices within the Business Management Team that are in alignment with Strategic Account profitability goals.
• Identify and communicate process improvement areas.
• Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Benefits

• Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance.
• Vacation, Sick, Paid Holidays.
• 401(k) Retirement Plan with company match.
• Tuition Assistance.
• Benefits Start after 30 days of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees