Strategic Accounts Manager - Long Term Care

Medline•Cleveland, DC

1d•Onsite

About The Position

This position supports Medline’s Sales efforts within a select group of highly complex or major accounts of regional, national, or strategic significance. The role involves supporting sales strategies and helping to achieve new revenue targets and service goals for accounts. The Strategic Accounts Manager is responsible for managing a book of business for existing accounts and generating revenue on assigned accounts. This includes supporting all activities in the operational execution, profitability, maintenance of existing sales volume, and development of sales growth. Key responsibilities involve growing market share through the application of sales plans, strategies, objectives, policies, and procedures aligned with corporate sales and marketing objectives. The role also entails providing exceptional customer support, resolving problems, maintaining personal contact with key customers, and working with the Medline Field Sales team to promote sales goals and initiatives. Additionally, the manager will facilitate the RFP process, develop and implement sales tools, manage account program costs, track customer sales performance, and distribute reports.

Requirements

Typically requires a Bachelor’s degree in a business or clinical-related field.
At least 4 years of account management or/and sales experience.
Experience preparing business plans to align/support selling strategies.
Experience developing and delivering technical presentations to various group sizes.
Exposure to and use of Customer Relationship Management (CRM) software.
Proficiency in CRM software and Microsoft Office Suite.
Position requires travel up to 50% of the time for business purposes (overnight, within state and out of state).

Responsibilities

Key contributor to growing market share through the application of sales plans, strategies, objectives, policies and procedures aligned to broad corporate sales and marketing objectives.
Provide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability.
Resolve problems and ensure customers receive high-quality customer service.
Maintain personal contact with key customers in assigned accounts.
Work directly with other key sales personnel to launch new accounts and on any "save" opportunities to accounts under threat or loss.
Maintain existing sales programs.
Work directly with the Medline Field Sales team to promote sales goals and initiatives.
Facilitate the formal and non-formal RFP process.
Develop and implement sales tools and programs; educate and communicate activity and success.
Manage account program costs, (i.e., advertising, rebates, buyback and slotting allowance, etc.) while maximizing sales.
Track customer sales performance against objectives and inform management of results.
Build and distribute reports, and specialized reports on contracts, programs and focus areas to appropriate partners.