Strategic Accounts Customer Specialist, Customer Sales & Support

McKesson • Richmond, VA

308d • $54,800 - $91,300

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com. We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

Requirements

• Requires 0-2 years of relevant experience.
• 1+ years' experience in account management, administrative sales support and/or customer service.
• Advanced proficiency with MS Office (Excel - Pivots, VLOOKUPS).
• Strong problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated problems/questions in a timely manner.
• Experience with contract management.
• Outstanding verbal and written communication skills.
• Prioritization skills: balancing multiple competing priorities.
• Business Acumen: Ability to understand the larger picture and additional detail as needed in support of customers.

Nice To Haves

• Energetic self-starter with a passion for delivering excellent customer support for both internal and external stakeholders.
• Strong attention to detail and organizational skills.
• Ability to quickly adapt and adjust to change.
• Ability to foster effective working relationships within and across organizational lines.
• Able to work independently with minimal supervision.
• Results rather than task orientation.
• Group Purchasing Organization and/or contract knowledge preferred.
• Salesforce experience preferred.

Responsibilities

• Act as the primary point of contact and manage day-to-day contract activities for large multi-million-dollar accounts for McKesson Medical-Surgical.
• Partner closely with account managers, customers, vendors, GPOs, contract administration and project management teams to support assigned accounts.
• Proactively communicate account health to the account managers and customers, highlighting progress on GPO and contract connections, margin opportunity and customer projects.
• Drive processes with internal teams to manage overall health of assigned accounts in compliance with team service level agreements and outlined metrics for rostering, margin opportunity and contract connections.
• Obtain supporting contract documentation from suppliers through constant correspondence and assist suppliers in resolving eligibility issues.
• Monitor regular analysis of process workflow and account activity.
• Ensure that service level expectations are met or exceeded.

Benefits

• Competitive compensation package.
• Annual bonus or long-term incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED