Strategic Account Services Manager, Account Management
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About The Position
The Strategic Account Management organization is looking for a tenured customer-facing professional to maintain, retain, and grow relationships with some of Square's largest sellers during gaps in permanent account coverage from Seller's primary assigned Account Manager. The Account Services Manager role is critical in maintaining seamless client relationships, ensuring continued strategic guidance, and driving business success in the absence of the primary account manager. The ideal candidate will possess strong relationship management skills, a strategic mindset, and the ability to quickly adapt to various accounts and industries. This role will work across a range of sellers, serving as the primary relationship contact for Strategic Accounts while the Primary Strategic Account Manager is on Leave of Absence or during backfill periods following departures, and ensuring a seamless transition back to permanent ownership upon return/hire of the Strategic Account Manager. The ideal candidate is a fast learner, able to thrive in a variety of complex situations with limited context. They are consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify 'mutual win' opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments.
