Strategic Account Manager

Discount Tire • Phoenix, AZ

304d

About The Position

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. Under general supervision, the Fleet Account Manager is responsible for helping Discount Tire Fleet grow profitable revenue with existing Fleet Management Companies & Strategic Customer business. The ideal candidate will be responsible for establishing, building and maintaining strong, long-lasting client relationships, ensuring a high level of customer satisfaction, and identifying growth opportunities within key strategic accounts. Fleet Account Manager will work closely with and report to the Strategic Growth Manager.

Requirements

• A minimum of three years fleet management industry, and/or B2B Account Management or Enterprise Sales Experience.
• Outstanding communication (written and verbal).
• Demonstrated ability to work well with a team, both on location and in a virtual mode.
• Ability to build strong relationships and strategic account management skills.
• Ability to travel often is required, (approximately 60% - 75%).
• Demonstrated proficiency with managing and organization activities.
• Demonstrated ability on meeting or exceeding B2B sales targets.
• Demonstrated ability to develop and manage multiple projects.
• Proficiency with Microsoft Office solutions, internet, and customer relationship management systems (Salesforce).

Nice To Haves

• 2+ years of Discount Tire Store Management Experience.
• Experience with fleet solutions selling.
• Experience with Auto Integrate or 3rd party approval platform.
• Fleet industry sales experience.
• Strong knowledge of fleet and retail operations.
• Demonstrated proficiency managing analytically rigorous initiatives.

Responsibilities

• Work with clients to understand their goals and objectives.
• Develop customized strategies and plans to help clients achieve their fleet needs using our products/services.
• Lead contract negotiations and renewals, ensuring mutually beneficial terms and identifying opportunities for long-term partnerships.
• Work closely with our store employees, Fleet team, Auto Integrate, and FMC customers to grow our business.
• Work collaboratively with teams from Product, Accounts Receivable, Sales, Account Management Specialists, Region and others.
• Manage ongoing support to customers ensuring optimum and effective use of products and services.
• Monitor service performance and support needs to ensure the most inviting, easy, and safe experience for our Strategic Customers.
• Monitor and communicate changes in the trajectory of key performance indicators.
• Advise Strategic Growth Manager & leadership team on customers' product and service performance based on key metrics, trends, and patterns.
• Work with internal teams to understand business requirements and effectively communicate customer insights into actionable business strategies.
• Build and maintain relationships with day-to-day maintenance contacts in larger fleets and FMCs.
• Ensure high customer service and responsiveness and address questions and concerns in a timely manner.
• Work closely with the Strategic Growth Manager on Quarterly Business Reviews (QBRs) with key partners and Fleet Management Company (FMCs) partners.
• Perform online meetings and relationship building.
• Perform presentations and demonstrations, ensuring that the appropriate people are in the meetings with the appropriate information and knowledge for our prospects, clients, and internal resources.
• Manage sales pipeline and priorities within Salesforce.
• Stay current on industry trends and competitor offerings, providing feedback and recommendations for new product or service development to internal teams.
• Meet and exceed sales growth targets.

What This Job Offers

• Job Type: Full-time
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree