Strategic Account Manager

Comcast • Puyallup, WA

402d • $93,600 - $156,000

About The Position

The Strategic Account Manager at Comcast is responsible for managing a portfolio of strategic mid-market customers, focusing on financial sales leadership and account management. This role involves generating new business, developing account strategies, and ensuring customer satisfaction to drive revenue growth and retention. The manager will conduct business reviews, renew contracts, and collaborate with various internal teams to optimize sales opportunities and maintain strong customer relationships.

Requirements

• Bachelor's Degree preferred, or equivalent combination of coursework and experience.
• 10+ years of relevant work experience in sales and account management.
• Strong customer relationship management skills.
• Proven ability to identify sales opportunities and close deals.

Nice To Haves

• Experience in the telecommunications industry.
• Familiarity with advanced voice and data services.

Responsibilities

• Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
• Proactively engage customers to understand their changing business needs and identify upselling/cross selling opportunities.
• Prepare and conduct regular bill reviews and quarterly business reviews with key customers.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain excellent knowledge of Company's products/services and pricing practices.
• Initiate and deliver proposed solutions to meet customer needs related to various Business Class products.
• Monitor customer usage and performance of connected products and services to identify vulnerabilities and opportunities.
• Serve as the primary escalation point for customer issues and coordinate resolution efforts with internal teams.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans.
• Develop and maintain cross-functional relationships with support groups to ensure timely project completion.
• Position and sell Company Business Class services across multiple organizational levels.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts.

Benefits

• Competitive salary with commission potential.
• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Tuition reimbursement for further education.
• Employee discounts on Comcast services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees