Strategic Account Manager

Amgen • Thousand Oaks, CA

29d

About The Position

This is a US Field position Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Strategic Account Manager What you will do Let’s do this. Let’s change the world. Join the Market Access Team as a Strategic Account Manager. Customer accounts include targeted commercial payers (SelectHealth, Evio, Blue Shield of California), state Medicaid agencies, Medicare Advantage and Managed Medicaid plans. The position will assist in the development and implementation of strategies designed to secure optimal coverage and reimbursement for Amgen portfolio products with key commercial and government payers aligned to the territory. The Account Manager will be responsible for developing and maintaining long-term strategic partnerships with Pharmacy Directors, Medical Directors, Pharmacoeconomists, Quality personnel, Medicare Contractors, State Medicaid personnel, and other executive decision-makers by integrating resources to achieve optimal outcomes.

Requirements

• Doctorate degree and 2 years healthcare product sales, account management, and/or marketing experience Or Master’s degree and 4 years of healthcare product sales, account management, and/or marketing experience Or Bachelor’s degree and 6 years of healthcare product sales, account management, and/or marketing experience Or Associate’s degree and 10 years of healthcare product sales, account management, and/or marketing experience Or High school diploma / GED and 12 years of healthcare product sales, account management, and/or marketing experience

Nice To Haves

• Prior Account Management and/or Commercial/Public Payer experience with a successful track record of access creation in managed markets customers
• Excellent oral/written communication and interpersonal skills
• Demonstrated problem solving ability
• Knowledge of P&T processes, pharmacy and medical benefit management, and pharmaceutical contracting
• Self-starter, able to work independently
• Ability to work with sales force to resolve payer related issues
• Must be able to work in a fast-paced environment and handle multiple competing priorities
• Functional knowledge of Medicare and Government agencies, as well as a skill set that matches needs to strategic account management in state or federal sector
• Knowledge of payer systems, billing, coding, and reimbursement processes
• Ability to take initiative, impart energy and enthusiasm, and work in teams
• Excellent presentation skills and negotiation abilities
• Existing relationships with key decision makers in covered accounts
• Prior District Management Experience
• Reimbursement / Pharmacoeconomics experience

Responsibilities

• Business Planning Build and implement strategic action plans and goals with key accounts including policies, procedures, information, objectives and processes that impact patient access to Amgen products.
• Communication / Skills / Leadership Understands, adapts, and works effectively with external and internal customers.
• Lead “Account Team” process through effective development of clear account plans including communication to internal audiences and plan implementation.
• Demonstrate strong tactical selling skills, including ability to network, ask insightful questions, actively listen, and negotiate to achieve account objectives.
• Develop positive relationships with key stakeholders including Pharmacy & Medical Directors/Executives, Contracting personnel, Carrier Medical Directors, Policy Analysts, P&T and DUR committee members, as well as community-based thought leaders.
• Actively share insightful information with Amgen partners, including Business Units/ Brand teams, and Value Access teams.
• Demonstrate strong computer-based proficiencies to leverage Amgen's reporting and data systems Field Support Serve as a vital link to field sales organizations, marketing and management to communicate payer issues, trends, and needed programs.
• Work closely with internal Value and Access strategy, marketing, and contracting teams to support short and long-term strategies.
• Develop action specific account plans which identify priorities, obstacles, resources and support programs.
• Conduct field sales support as necessary to drive pull through of coverage opportunities and resolve billing and coding issues related to Amgen products.
• Frequent Travel Required

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees