Strategic Account Manager - Northeast Region

Ascend Learning, LLC

32d•Remote

About The Position

As a Strategic Account Manager, you’ll be responsible for maintaining and expanding relationships with strategically important large customers. Assigned to the highest-value clients, the Strategic Account Manager is tasked with building a deep understanding of the clients’ business processes, goals, and strategies to align our offerings and drive mutual growth and success.

Requirements

Bachelor’s degree required
6+ years of relevant sales work experience and public safety industry experience
Prior track record of influencing stakeholders up to the executive level, with proven negotiation skills for securing advantageous agreements
Skilled in delivering tailored solutions to clients and managing multiple projects with precision
Proficient in written communication for creating sales documents (proposals, contracts)
Ability to build trust and proactively engage in upselling and cross selling
Strong analytical abilities for sales data interpretation and strategy formulation
Proven track record of delivering results in a quota-based sales environment with multi-year multimillion-dollar contracts
Proficient in CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office, especially Excel
Up to 50% travel

Nice To Haves

Nursing education industry knowledge, background in healthcare or higher education experience preferred

Responsibilities

Serve as the lead point of contact for strategic account matters, build and maintain strong, long-lasting client relationships, develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
Identify and understand the roles of the clients’ stakeholders, identify champions, users, the technical team, and the economic buyers
Manage relationships with existing clients to ensure their retention, and customer loyalty – including annual account reviews and reporting
Manage and nurture the sales pipeline, ensure timely follow-ups, and progress tracking
Uncover clients' objectives and pain points, build strategic roadmaps to drive positive outcomes and solutions to meet client needs while providing exceptional customer collaboration and guidance
Develop account growth strategies, collaborate with category leadership, leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable
Prepare compelling sales strategies, messaging, and presentations. Negotiate and close deals, collect implementation details for client execution
Ensure timely and successful delivery of Ascends solutions according to customer needs and objectives, exceeding client expectations
Prepare and present regular reports on account opportunities, sales forecasts, tailwinds, and headwinds to management
Maintain CRM to include prospective client headcount or other category suitability
Stay up to date with, and share, industry trends, competitors, and market conditions to identify new business opportunities