STRATEGIC ACCOUNT MANAGER

Distro • Stratton, VT

3d • $1 - $2 • Onsite

About The Position

Are you a high-level communicator with a passion for client success? Brands Payroll is looking for a bilingual Account Manager to lead our most valued relationships in the U.S. market. If you are a problem-solver who thrives in a fast-paced environment and possesses a near-native command of English, this is for you!
The Role:
• As the primary point of contact for our strategic clients, you will:
• Primary Activities:
• Relationship Management: Proactive check-ins and high-level calls with U.S. senior executives.
• Conflict Resolution: Rapidly troubleshooting complex payroll/HR issues and managing internal escalations.
• Account Growth: Identifying upselling opportunities and designing proposals for additional services.
• Project Oversight: Coordinating new business setups and task tracking via Asana/ZenDesk.
• Executive Support: Translating client needs into actionable briefs for the management team.

Requirements

• English Mastery: C1/C2 Level is mandatory (Clear, professional communication).
• Experience: 3-5 years in Account Management or Project Management.
• Expertise: Solid conflict resolution skills and an "advocate" mindset for the client.
• Education: Degree in Business, Psychology, Communications, or similar.

Nice To Haves

• Previous experience in Payroll or HR services.

Responsibilities

• Relationship Management: Proactive check-ins and high-level calls with U.S. senior executives.
• Conflict Resolution: Rapidly troubleshooting complex payroll/HR issues and managing internal escalations.
• Account Growth: Identifying upselling opportunities and designing proposals for additional services.
• Project Oversight: Coordinating new business setups and task tracking via Asana/ZenDesk.
• Executive Support: Translating client needs into actionable briefs for the management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level