Strategic Account Manager - Employee Assistance Program

Acadia Healthcare • Franklin, TN

7d • Remote

About The Position

The Strategic Account Manager (SAM) is responsible for cultivating, managing, and expanding high-value relationships with Employee Assistance Programs (EAPs), union organizations, employer networks, and behavioral health professionals. This role focuses on enterprise-level partnership growth, strategic account development, and measurable market impact across Acadia’s behavioral health portfolio. The SAM serves as a strategic liaison between corporate partners and Acadia’s national network of programs. This position requires strong business acumen, structured account management, and proactive communication to ensure partnerships are aligned, scalable, performance-oriented, and growth-driven. This exciting new role will be 60% new business development with large organizations with EAP or Union partnership.

Requirements

• Bachelor’s degree preferred or equivalent work experience
• Minimum 5 years of experience in behavioral health business development, EAP or union partnerships, or healthcare account management preferred
• Proven ability to build, maintain, and expand complex professional relationships across multiple organizational levels
• Strong understanding of behavioral health systems, employer partnerships, and healthcare access pathways
• Demonstrated business acumen and consultative selling skills with outcome-oriented focus
• Excellent written and verbal communication skills with executive presence
• Highly organized, disciplined, and capable of managing multiple priorities
• CRM proficiency and data-driven approach to account performance management

Responsibilities

• Strategic Relationship Management Develop, strengthen, and sustain long-term partnerships with EAPs, unions, and employer groups, ensuring consistent engagement, service alignment, retention, and account performance outcomes
• Account Strategy & Growth Planning Build and execute structured account plans that drive sustainable referral growth, expand organizational reach, and strengthen competitive positioning within employer and behavioral health networks
• Business Development Execution Implement disciplined outreach strategies that increase account penetration, enhance brand visibility, and contribute to overall regional performance goals
• Corporate Partnership Collaboration Partner with Human Resources leaders, EAP administrators, and union representatives to optimize behavioral health access pathways and improve partnership effectiveness
• Communication & Executive Engagement Maintain polished, solution-oriented communication with corporate stakeholders and internal leadership teams, ensuring clarity, responsiveness, and strategic alignment
• Account Performance & Reporting Operate within defined planning, reporting, and performance-tracking frameworks to monitor account health, identify growth opportunities, and ensure accountability
• Cross-Functional Alignment Collaborate with corporate marketing, facility leadership, admissions, and regional business development teams to support coordinated growth strategies and measurable outcomes
• Market Representation Represent Acadia Healthcare at conferences, professional associations, and industry events to expand awareness, generate new opportunities, and strengthen market presence
• Professional Conduct Model integrity, professionalism, and compliance while consistently advancing organizational objectives
• Uphold confidentiality and compliance standards in all activities
• Maintain clear, timely, and effective communication with all partners and colleagues
• Demonstrate structure, follow-through, and proactive planning
• Exhibit reliability and accountability in managing assigned strategic accounts and driving measurable impact

Benefits

• Competitive Base Salary commensurate with experience
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and recognized holidays
• Company-paid Basic Life and AD&D Insurance
• Employee Assistance Program (EAP) and mental wellness resources
• Opportunities for professional growth and advancement within Acadia’s nationwide network

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level