Strategic Account Manager

Global Payments Inc.•Georgia Center, VT

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. We are seeking an experienced Account Manager to lead and grow relationships with enterprise-level POS clients. This role is responsible for driving revenue expansion, ensuring client satisfaction, and serving as the primary liaison between clients and internal teams.

Requirements

Bachelor’s degree preferred
Minimum of 3 years of experience within the restaurant industry
Strong organizational skills with the ability to manage multiple priorities
Excellent written and verbal communication skills
Proven ability to collaborate cross functional and develop creative solutions

Nice To Haves

Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
Communication Skills - Oral and written. Ability to develop and conduct presentations.
Collaboration Skills - Collaborate with internal and external audiences to solve problems.
Customer Service Skills - Aligns client needs with internal solutions.

Responsibilities

Own and manage relationships with enterprise POS clients, acting as the primary point of contact
Identify and drive new revenue opportunities, including upselling additional products and services
Achieve assigned revenue and profitability targets
Lead contract renewal efforts in alignment with company financial objectives
Ensure accounts receivable are current and resolve billing or financial disputes promptly
Set and manage client expectations with clear, realistic timelines
Proactively address client issues, developing and executing effective solutions
Coordinate with internal teams to ensure timely, accurate responses to client inquiries
Assess issue severity and escalate appropriately when needed
Communicate internal decisions clearly and confidently to clients
Monitor client-facing information (market activity, strategy, financial signals) to inform account strategy
Provide regular updates on client initiatives, successes, and risks
Identify and manage issues that fall outside standard problem management processes
Mitigate client risks while optimizing internal resources and efficiency
Build and maintain multi-level relationships across client organizations
Lead and prepare for business reviews with clear objectives, agendas, and measurable outcomes