Strategic Account Manager - Commercial Real Estate Vertical

Carrier

1d

About The Position

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About This Role This role requires the candidate to be able to identify HVAC equipment and services solution selling opportunities, work with key players within National & Regional Account customers and develop key strategic C-Level relationships with Equipment, Service & Aftermarket customers who have a National / Regional presence. This role also requires the candidate to be able to collaborate across the North America Field Operations organization, the Strategic Account Team Leaders, and other Carrier Corporation National Leaders to drive growth within their assigned accounts. As a Strategic Account Manager – Commercial Real Estate Vertical for the North America Commercial Real Estate market, this candidate will act as the primary contact on all associated strategic customers and develop a professional relationship within their senior leadership with the purpose of understanding the customer needs and meets those within the bounds of contracted scope This role supports Integrated Facilities Management (IFM) partners and commercial real estate customers managing diverse, multi-site portfolios across logistics, retail, industrial, office, data center, and other vertical markets. Success in this position requires a strong understanding of the unique operational needs within each segment, along with the ability to partner effectively with large IFM organizations to deliver consistent, scalable solutions. The role also leads direct solutioning for commercial real estate customers with geographically dispersed portfolios, aligning varied site requirements to portfolio-wide strategies. This position is responsible for driving sales of both Carrier equipment and aftermarket services, delivering integrated, lifecycle-based solutions.

Requirements

• Bachelor’s Degree or HVAC technical certification
• 7+ Years of Experience in HVAC Service Sales, including experience in both equipment and services selling
• Ability to Travel 50% Domestically

Nice To Haves

• Bachelor’s Degree in engineering or a related field
• MA/MS degree in related field
• Has advanced knowledge of the Commercial Real Estate markets and clients
• Understands and can position energy efficiency and sustainability initiatives, including lifecycle optimization, electrification, and decarbonization strategies to drive customer value.
• Requires high level of technical and financial expertise to effectively and independently assist field offices in selling Carrier Commercial equipment and service.
• Related professional certifications

Responsibilities

• Develop new business relationships with end-user clients while creating a business case to utilize Carrier Equipment, Commercial Services and Aftermarket for service within their facilities and for replacement projects.
• Communication with end-user decision-makers including C-Level executives, VP of Operations, Directors of Facilities and Engineering professionals.
• Responsible to maintain/expand these relationships within assigned, existing client accounts as well as create new customer relationships.
• Act as a trusted advisor to customers across their enterprises within the CRE vertical.
• Prepares and negotiates complex sales contracts with a large number of accounts
• Partner with the field sales and service team members, operations, branch and regional leadership as necessary.
• Interacts well with Field Management and support their business growth targets.
• Work directly with building owners to improve system reliability, reduce energy consumption and improve the indoor environment.
• Create and implement strategic sales strategies to successfully position Carrier as the preferred supplier to secure targeted projects in a competitive environment.
• Manage current Carrier Commercial Real Estate Account relationships to maximize service and aftermarket sales.
• Effectively perform needs assessments, develop/coordinate sales proposals and estimates, and presentations.
• Work with operations, finance, legal and other inside and outside resources as needed to facilitate the sale and negotiate a satisfactory contract.
• Prepare accurate and thorough sales activity reports, forecast reports, Salesforce updates and expense tracking.
• Participate in civic and professional organizations to build a network of contacts to advance achievement of sales targets.
• Team sell with solutions partners to bundle solutions and expand Carrier participation in opportunities.
• Experienced professional in National Sales Business Development Role.
• Participating in activities such as bids, trade shows, and customer relationship management.
• Responsible for representing the broader company's interests, and building business relationships to enhance sales business development performance that align with companies mission, purpose and strategy.
• Responsible for collecting and analyzing market data to call on current and potential customers
• Supports existing customer relationships and travel as necessary (estimated 45-50% travel)
• Works autonomously with limited oversight from manager
• Coaches and reviews the work of field level professionals
• Influences others regarding policies, practices and procedures.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees