Strategic Account Manager

Mixpanel • New York, NY

187d • $180,000 - $220,000

About The Position

The Senior Account Manager is responsible for supporting implementation, onboarding, adoption, utilization, renewal, and expansion activities in Mixpanel's top accounts. This includes being responsible for the overall health of a customer, ensuring they are getting value from Mixpanel, and being the primary relationship lead for senior stakeholders. They are ultimately responsible for making sure customers in their portfolio are constantly learning from their data and extracting value out of their investment with Mixpanel, then strategically expanding Mixpanel’s footprint within the organization or to other subsidiary companies. The role blends commercial experience (renewal & expansion responsibilities) with technical savvy (product adoption) to bring value to enterprise customers. The Senior/Strategic Account Manager will identify and drive relationships with Senior/VP-level buyers and will bring deep knowledge and expertise on relevant trends. They are seen as a valued advisor, comfortable creating presentations and presenting to C-level audiences and driving strategic conversations around their investment in Mixpanel. They are highly organized, attuned to the customers’ needs, and able to oversee complex projects and prioritize requests.

Requirements

• 7+ years of related work experience in full-cycle post-sales customer management roles.
• Proven success in managing and growing accounts, with experience handling a 7-figure book of business.
• Experience with contracts over $1M in ARR.
• Strong technical acumen and understanding of data-driven decision-making.
• Ability to engage with end-users and stakeholders in Engineering, Product, and Design functions.
• Clear and effective communicator, both written and verbal.
• Ability to work cross-functionally with internal teams.
• Experienced in building and maintaining relationships with executive and C-suite stakeholders.
• Demonstrated ability to thrive in a fast-paced, constantly changing environment.
• Strong sense of ownership, accountability, and a results-driven mindset.

Nice To Haves

• Experience managing relationships with high-growth tech companies.
• Experience with Mixpanel or another analytics tool.
• Experience in a technical customer-facing role.
• Record of over-performing quota consistently.
• Experience scaling a successful B2B SaaS company.

Responsibilities

• Own the creation, iteration, and execution of strategic account plans for each account.
• Act as the primary point of contact for all aspects of the account, both internally and externally.
• Work with the CSA to guide new customers through the onboarding process.
• Gather customer feedback and share it with internal teams to influence product improvements.
• Utilize Mixpanel and other data sources to analyze customer behavior and forecast future trends.
• Identify at-risk customers early and address concerns proactively to prevent churn.
• Build and maintain strong relationships with key stakeholders.
• Proactively identify opportunities for customers to extract more value from Mixpanel.
• Constantly monitor customer businesses and their industries to understand potential opportunities.
• Identify, qualify, and manage expansion opportunities while overseeing end-to-end renewal negotiations.

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees