Strategic Account Manager - Nearshore Software Development (US Remote)

Growth Acceleration Partners

4h • Remote

About The Position

This role is specifically for experienced Key Account Executives who have a proven track record of growing existing strategic enterprise accounts through upsell, cross-sell, and expansion within IT professional services (custom software development, data engineering, cloud services).
To support continued growth in North America, GAP is seeking an experienced Key Account Executive to join our Go-To-Market team. In this role, you will own and grow a portfolio of strategic accounts, expanding revenue across GAP’s software engineering, data, AI and Agentic transformation services while protecting profitability and client satisfaction.
You will collaborate closely with GAP Delivery leadership, practice leads, and nearshore engineering teams to ensure outstanding execution and outcomes for our clients at every interaction. This role is ideal for someone with deep commercial experience in IT services or nearshore software development, comfort engaging executive stakeholders, and a proven track record of growing complex enterprise accounts.

Requirements

• 8+ years of experience in key account management, client partner, or enterprise account roles, with at least 4 years in B2B software and/or IT services.
• Proven track record in a B2B customer-facing role in IT services, consulting, or nearshore software development, focused on managing and growing enterprise or upper mid-market accounts.
• Demonstrated ability to grow complex accounts while consistently meeting or exceeding revenue and margin targets.
• Strong commercial acumen, able to understand client business models, technology roadmaps and industry-specific challenges, and translate them into GAP service opportunities.
• Excellent communication skills, with the ability to present and influence at all levels of a client organization, including C-suite, product, technology and procurement.
• Ability to manage multiple stakeholders and projects across several accounts, often with competing priorities, without sacrificing quality of customer experience or growth potential.
• Financial literacy and comfort with pricing, budgeting and deal structuring for recurring services and project-based engagements.
• Strong CRM discipline and proficiency with business applications such as Excel/Sheets, PowerPoint/Slides, Teams/Zoom/Meets, and LinkedIn Sales Navigator.
• Equity, diversity and inclusiveness are central to your values, and you thrive in a collaborative, people-first culture.
• Bachelor’s degree in Business, Marketing, Technology, or a related field
• Comfortable working remotely as part of a geographically distributed team and engaging frequently with nearshore teams in Latin America.
• Willing and able to travel across North America to client sites and occasionally to GAP offices and hubs in Latin America, as needed.
• Fluent in written and spoken English.
• Legally authorized to work in the United States. (Note: Immigration sponsorship is not available for this position now or in the future.)

Nice To Haves

• MBA or equivalent experience is a plus.

Responsibilities

• Serve as the primary commercial and strategic point of contact for a portfolio of GAP’s key North American customers, including technology, data, AI and Agentic transformation stakeholders.
• Grow accounts profitably through upsell and cross-sell of GAP’s offerings, including nearshore software development, data and analytics, AI and Agentic transformation, cloud and application services.
• Build and maintain strong, customer-centric relationships, positioning GAP as a strategic technology partner and trusted advisor on how to scale smarter with nearshore teams and AI and Agentic transformation–enabled solutions.
• Lead commercial negotiations, renewals and expansions with client procurement and executive leadership, aligning deal structures to client value, outcomes and GAP margin targets.
• Partner closely with GAP Delivery Directors and Engagement Managers to ensure timely, high-quality delivery, proactively managing expectations, risks and dependencies across teams and time zones.
• Collaborate with new business sales to smoothly transition wins into long-term key accounts, shaping account plans and multi-year roadmaps.
• Identify, validate and develop new opportunities within client organizations (business units, product lines, regions) and within active engagements, including pilots, PoCs and scaled delivery programs to drive expansion revenue.
• Capture lessons learned from your portfolio and feed them back into GAP’s offerings, playbooks and Centers of Excellence in software, data and AI and Agentic transformation.
• Generate referenceable customer success stories, testimonials and referrals that drive net-new business and support marketing and sales motions.
• Support Delivery in resolving issues or escalations, aligning stakeholders and driving recovery plans that maintain trust and long-term partnership.
• Forecast and track key account metrics such as revenue, contribution margin, CSAT, NPS and team utilization, using GAP’s CRM and reporting tools with high data quality.
• Prepare and present executive-ready account plans and QBR/MBR materials summarizing results, roadmap, opportunities, risks and stakeholder sentiment.
• Initiate and lead recurring business reviews with client and GAP stakeholders to provide visibility into value delivered, progress against goals and next-step growth initiatives.
• Model GAP’s values: low ego, high accountability, growth mindset, and commitment to helping teammates and clients succeed.

Benefits

• Competitive Healthcare Benefits - Medical, dental, and vision coverage
• Generous Paid Time Off - Flexible vacation policy to support work-life balance
• Remote Work Support - Company-provided laptop and equipment
• Financial Wellness - 401(k) retirement plan, Life insurance (Basic, Voluntary & AD&D), Short-term & Long-term disability coverage
• Family Support - Comprehensive family leave (Maternity, Paternity)
• Professional Development - Training & development opportunities and direct mentorship from senior sales leadership
• Performance Bonuses - Additional earning opportunities beyond base + commission
• Wellness Resources - Supporting your overall well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level