Strategic Account Manager - Mail Innovations

UPS • Woolwich Township, NJ

79d

About The Position

The Strategic Account Manager generates new business and manages customer relationships for Mail Innovations’ (MI) large accounts. He/She is responsible for meeting and exceeding established individual sales plans. This position maintains a strategic partnership with UPS’s Small Package sales team to obtain sales leads and develop enterprise bundled account strategies. He/She cultivates key relationships internally and externally to achieve sales results and high levels of customer satisfaction. This position stays abreast of competitive and industry knowledge to deliver enterprising customer solutions. In addition, the Strategic Account Manager develops a deep understanding of clients' mailing operations and leverages UPS solutions to enhance efficiency, reduce costs, and drive long-term growth. This role identifies areas of opportunity within existing accounts, executes business reviews with decision-makers, and collaborates cross-functionally to ensure seamless service delivery. He/She actively participates in strategic planning, prepares custom proposals, and leads solution presentations. The incumbent also ensures CRM data is accurately maintained and provides regular forecasting updates to sales leadership.

Requirements

• Bachelor's Degree (or internationally comparable degree) in Business, Marketing, Logistics, or a related field - Preferred
• Minimum 3 years of experience in strategic sales, logistics, or account management - Required
• Proven track record of building and expanding enterprise-level client relationships - Required
• Excellent communication, presentation, and negotiation skills - Required
• Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce) - Required
• Ability to travel and work flexible hours as needed - Required

Nice To Haves

• Strong understanding of direct mail logistics, USPS regulations, or e-commerce fulfillment preferred

Responsibilities

• Generate new business and manage customer relationships for large accounts.
• Meet and exceed established individual sales plans.
• Maintain a strategic partnership with UPS’s Small Package sales team.
• Cultivate key relationships internally and externally.
• Stay abreast of competitive and industry knowledge.
• Develop a deep understanding of clients' mailing operations.
• Leverage UPS solutions to enhance efficiency and reduce costs.
• Identify areas of opportunity within existing accounts.
• Execute business reviews with decision-makers.
• Collaborate cross-functionally to ensure seamless service delivery.
• Participate in strategic planning and prepare custom proposals.
• Lead solution presentations.
• Ensure CRM data is accurately maintained.
• Provide regular forecasting updates to sales leadership.

Benefits

• Medical/prescription drug coverage
• Dental & Vision Benefits
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• Educational Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick/Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees