Strategic Account Manager - Logistics

Kellermeyer Bergensons Services • Oceanside, CA

284d • $130,000 - $150,000

About The Position

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Requirements

• Experience in the janitorial industry and working with logistics/warehouse accounts.
• 3+ years of strategic account management experience.
• Proficiency with Excel.
• Experience working with large, multimillion dollar, National accounts.
• Bachelor's degree or equivalent business experience required.

Nice To Haves

• Understanding of operations account management processes.
• Sales software, CRM/ERP (Salesforce etc.) and related technology.
• Ability to identify and close sales opportunities.
• Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes.
• Available for 50% travel domestically.

Responsibilities

• Act as senior point of contact with customers and establish productive, professional relationships with key personnel in assigned customer accounts.
• Manage the customer relationship and develop strategic plans to manage customer accounts.
• Work closely with customers to ensure service delivery meets contracted requirements and establish confidence and trust that leads to overall customer satisfaction and retention.
• Analyze key performance indicators (KPI's) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard.
• Grow current business through industrial engineering of clients' scopes of work, cross-selling and up-selling other services.
• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team.
• Monitor and assist with client billing and collection issues.
• Conduct Quarterly Business Review (QBR) process with each assigned customer.

Benefits

• Medical, dental, vision, prescription drugs, and more.
• Paid Time Off.
• Paid Holidays.
• Sick Time.
• Life Insurance.
• Short term disability (Employer Paid).
• Long Term Disability.
• Supplemental Health Insurance (E.G., Accident).
• 401k plan with a match or Non-qualified Deferred Compensation Plan.
• Pet Insurance.
• Perkspot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree