Strategic Account Manager - Last Mile

Fidelitone • Hanover, MD

406d

About The Position

The Strategic Account Manager is responsible for customer retention and growth, focusing on building long-term relationships with clients to enhance revenue for FIDELITONE. This role involves managing assigned accounts in Salesforce, ensuring compliance with sales processes, and acting as the primary point of contact for both internal resources and customers to facilitate effective communication and satisfaction.

Requirements

• Sales support process or client support background
• Presentation skills
• Data analytics experience
• Understanding of P&L management
• Demonstrated organizational and planning skills
• Negotiation skills with problem-solving ability
• Ability to craft and/or revise SOPs and other critical business documentation
• Ability to take initiative, work independently, and manage time effectively
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
• Experience with SharePoint, Business Intelligence, and CRM software
• Bachelor's Degree in business or other relevant field
• 3-5 years experience in Sales, Inside Sales and/or Client Support Operations experience in 3PL industry a plus.

Responsibilities

• Ensuring existing client accounts are achieving budgeted objectives.
• Develop and monitor account specific metrics.
• Manage client expectations and communicate with clients regularly.
• Create, review and update all client statements of work, and educate impacted groups within internal departments.
• Align contract rate structure with billing setup.
• Retain clients and attain budgeted targets.
• Track daily activity (e.g., calls, emails, events) related to leads, accounts, contacts, and opportunities in Salesforce.
• Develop and maintain rapport and effective internal and external relationships to support business success.
• Prepare volume forecasts by client.
• Participate in proactive team efforts to achieve departmental and company goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Warehousing and Storage
• Education Level: Bachelor's degree